# ManyHands — full LLM dump > Concatenated public markdown linked from https://manyhands.co.za/llms.txt. Prefer the index and fetch only the pages you need when context is tight. Canonical index: https://manyhands.co.za/llms.txt --- Source: https://manyhands.co.za/NORTH_STAR.md # ManyHands North Star **Status:** Canonical source-of-truth document **Owner:** Founding team **Last updated:** 2026-06-11 --- ## Why This Exists This document is the governing vision artifact for ManyHands and Manny. All work is evaluated against this document: - product strategy - roadmap planning - architecture decisions - feature scoping - copy and positioning If a task cannot be clearly tied to this North Star, it should be challenged before build. --- ## Identity Statement **ManyHands is not a marketplace. Not a directory. Not an aggregator. ManyHands is a personal AI shopping, booking and ordering assistant that operates across the entire commerce ecosystem on behalf of the customer.** --- ## The Six Pillars ### NS-1: The Agentic Future AI agents become the primary interface for commerce. Users will not manually browse and checkout across dozens of platforms. Their agent will do this for them. ManyHands is built for that future now: - Manny is the customer-facing intelligence layer. - Existing platforms become service endpoints in the background. - The customer relationship shifts from platform-owned to agent-mediated. --- ### NS-2: The Two-Sided Promise ManyHands serves both sides of the transaction: - the customer buying - the business selling This is not "customer-centric at supplier expense." We reject the pattern where platforms help buyers while extracting from merchants. Commitment: - No gross margin extraction from merchant transactions as a core principle. - No rent-seeking model that weakens merchant economics. - Build for genuine dual-sided value and trust. --- ### NS-3: True Price Over Middleman Markup Removing unnecessary middle layers should reveal a more honest price. ManyHands optimizes for total value, not only sticker price: - item price - delivery costs - thresholds and bundles - substitution trade-offs Expected result: - often cheaper for equivalent quality - more transparent pricing decisions - clearer user control over cost vs convenience vs variety --- ### NS-4: Anti-Platform-Rot Commitment ManyHands rejects the classic "platform rot" lifecycle: 1. subsidize 2. capture users 3. extract margin 4. degrade product 5. exit Operating posture: - build for long-term sustainability - keep margins low - improve product quality over time - optimize for enduring utility, not a short-term flip The target is durable service-layer usefulness in daily life. --- ### NS-5: Incentive Alignment Because ManyHands is not a marketplace, delivery platform, or transactional toll collector, we do not need to make users buy more to win. Core incentive principle: - Manny should serve what the user already wants to buy, in the best way for the user. - Manny may proactively surface deals/promos only inside an active user request and only when they are applicable to that user's intent, profile, and constraints. This is a structural differentiator: - no pressure to push unnecessary purchases - no algorithmic manipulation for basket inflation - no hidden growth logic that conflicts with user goals - no generic "daily deals" style promo pushing disconnected from user intent The agent works for the customer's intent, not platform extraction. --- ### NS-6: Direct-First, User-Sovereign The default and the mission is to connect customers **directly** with small businesses. Every path Manny offers by default puts the customer in direct contact with a small business — this is first and foremost, and it is the reason the verified directory exists. But the customer's right to choose is **sacred**: - If a user wants to buy from a middleman (Takealot, Uber Eats, Amazon, Mr D, Checkers Sixty60, Superbalist, etc.), Manny helps them. We never refuse, block, or override that choice. - When Manny presents or uses a middleman option, it surfaces the **true cost** of that choice — e.g. "that's R85 more than buying direct from \" — so the user decides with full information. The long game is to **gradually** move demand from middlemen to direct — by being better, cheaper, and more honest, not by banning. We are not trying to suddenly stop anyone buying from Takealot or Uber Eats; we are out-competing them for the user's *default*, one honest comparison at a time. This reconciles NS-3 (true price over middleman markup) with user agency: we reveal the markup, the user stays sovereign, and direct wins on merit. The "only direct-checkout businesses are eligible for the verified directory" rule remains true — but it governs **directory membership**, not what Manny is allowed to do when a user chooses a middleman. --- ## What We Are Not Building - A marketplace that captures demand and taxes merchants - A directory pretending to be an assistant - A closed, single-merchant shopping assistant - A system that maximizes transaction volume at user expense - A platform that grows by dependency and rent extraction --- ## Decision Gates (Must Pass) Every roadmap item, feature, and architecture decision must answer: 1. Which North Star pillar(s) does this advance? (`NS-1` to `NS-6`) 2. How does this improve outcomes for the customer? 3. How does this avoid harming merchant economics? 4. Does this preserve trust, transparency, and user agency? 5. Could this create platform-style extraction or lock-in later? If the answers are weak or unclear, the work is not ready. --- ## Non-Negotiables - Manny is a customer-aligned assistant, not a transaction pusher. - Merchant economics are protected by default design. - Cross-platform orchestration remains core (not single-platform lock-in). - Transparency in recommendations and trade-offs is mandatory. - Long-term trust beats short-term monetization. --- ## Amendment Policy This document can evolve, but never by silent overwrite. Rules: - Add amendments with date and rationale. - Preserve prior intent and historical context. - Major changes require explicit founder sign-off. ### Amendment Log - 2026-03-03: Recovered and re-established canonical North Star in repository, including the Incentive Alignment pillar. - 2026-03-05: Clarified request-scoped deal policy: Manny should surface applicable promos during active user shopping requests, and should not push generic deals outside user intent. - 2026-06-11: Added NS-6 (Direct-First, User-Sovereign). Direct-to-small-business is the default and the mission; the user's right to buy from middlemen (Takealot, Uber Eats, Amazon, etc.) is never overridden; Manny nudges toward direct by surfacing the true cost difference, not by blocking; the long game is to gradually shift demand from middlemen to direct. Reconciles the prior "never link to marketplace checkouts" phrasing — which remains a *directory-eligibility* rule, not an agent-behaviour ban — with the universal-shopping-agent stance. Source: founder chat session. --- Source: https://manyhands.co.za/faqs.md # FAQs — ManyHands > The ten things people ask most often before they try ManyHands — what we are, how Manny works, how pricing works, and how we keep your money and data safe. ## What is ManyHands? ManyHands is a secure AI platform that helps everyday people get things done online. Starting in South Africa, ManyHands gives each user a private cloud space, secure virtual cards for payments, and access to a verified local business directory. Together, these let an AI agent safely browse, compare, book, order and pay on your behalf. It is not a marketplace, a directory or another delivery app. ManyHands is the infrastructure that lets your AI agent work across the whole commerce ecosystem — from local businesses to online stores, service providers and everyday digital tasks. Inside ManyHands, you speak to an AI agent called Manny. You can ask Manny for things like groceries, a plumber, a gift, a restaurant booking, a price comparison or help with everyday admin. Manny then uses the internet and the tools inside ManyHands to get it done for you, in your language, on WhatsApp or the web. ## Who is Manny? Manny is the AI agent inside ManyHands — your personal assistant for everything you'd normally do across a dozen apps and tabs. Manny can search and compare, browse websites, fill out forms, remember your preferences, book services, place orders, and even pay for them on your behalf. You can talk to Manny on WhatsApp, SMS, or the ManyHands web app — in English, Afrikaans, isiNdebele, isiSwati, isiXhosa, isiZulu, Sepedi, Sesotho, Setswana, Tshivenda and Xitsonga. The more you chat, the more Manny learns about how you like things done. ## How is ManyHands different from ChatGPT, Claude or Gemini? ChatGPT, Claude, and Gemini are chatbots. They give you words — answers, drafts, summaries. They don't actually do anything out in the real world. They don't buy you milk, book your plumber, re-order your prescription, or wait on hold for you. Manny is an *agent*, not a chatbot. It connects to the apps and businesses you use every day, follows tasks through to completion, and brings back results — receipts, bookings, deliveries, decisions. It also lives where you already chat (WhatsApp), knows your preferences and history, and is built for South Africa specifically — local businesses, local payments, local languages. ## How is ManyHands different to Takealot, Amazon, Uber Eats or Checkers Sixty60? Takealot, Amazon, Uber Eats and Checkers Sixty60 are built to keep you shopping inside their world. ManyHands is built to work across all of them — and beyond them. Instead of opening five apps, comparing prices yourself, checking delivery fees, reading reviews, searching for discount codes and hoping you made the right choice, you tell your AI agent what you need. It goes and does the work for you. ManyHands is not trying to become another marketplace. We think people already have enough apps trying to capture their attention, shape their choices and push them to buy more. Our job is different. **ManyHands helps you buy better, not buy blindly.** It can compare options across big platforms, local businesses, direct suppliers and the open internet. It can find the better price, the better deal, the closer option, the business with stronger reviews, or the choice that actually suits your life — not the choice a marketplace wants to promote. And because ManyHands is not a store, we do not need to trap you inside one catalogue. We do not need to make every result look like a "deal". We do not need you scrolling endlessly. We do not win when you waste more time buying things you did not need. We win when your agent gets the right thing done for you. That might mean ordering from Checkers Sixty60. It might mean finding the same item cheaper on Takealot. It might mean buying direct from a local business. It might mean not buying at all because Manny found a better option. That is the point. ## How does Manny actually work? You tell Manny what you want right in WhatsApp — in plain language, like you'd ask a friend. Manny figures out what you mean, breaks it into steps, and goes off to handle it: checking trusted suppliers, comparing prices, filling carts, placing orders, confirming bookings, or escalating to a human if something looks off. Behind the scenes, every Manny account runs in its own private, isolated environment so your conversations, preferences, and history don't mix with anyone else's. Manny remembers what matters (your size, your usual brands, your address, your dietary needs) so you don't have to re-explain it every time. ## Why is buying through ManyHands safer than buying online yourself? Three reasons. First, Manny only buys from a curated list of 100,000+ verified businesses and institutions — every one of them vetted by our team for legitimacy, reliability, and safety. If a business falls short, it comes off the list. Second, Manny never uses your real card to check out. Every user gets a dedicated virtual card used exclusively for agent purchases (see the credit-card question below). Third, every purchase Manny makes on your behalf is covered by up to **R25,000 in BuyProtect**. If something doesn't arrive, isn't as described, or goes wrong through no fault of your own, you're covered. And our human specialists are on-call 24/7 if you ever need to talk to a real person. ## How do you keep my credit card safe? ManyHands protects your card using bank-grade payment security. We never see or store your full card number. When you add a payment method, your card details are handled by a certified payment provider using secure infrastructure trusted across the banking and payments industry. Your card is tokenised, which means ManyHands only receives a secure reference to your payment method — not your actual card details. And when Manny buys something for you, it does not use your real bank card directly. Every user gets a dedicated virtual card for agent transactions. That means Manny can shop, book or pay on your behalf without exposing your personal card details to the businesses it buys from. If a virtual card is ever compromised, we can shut it off and issue a new one. Your real bank card stays securely stored and untouched. Manny uses a secure payment layer built for safe, controlled buying on your behalf. ## How much does ManyHands cost? There are three plans: - **MannyGo — pay-as-you-go.** Done-for-you everyday tasks, internet browsing and research. Access Manny on WhatsApp, SMS and the ManyHands web app, with one-click checkout, up to 10 done-for-you tasks at a time, unlimited memory and a 5GB private cloud server. Great for trying Manny out and using it for the basics. - **MannyPlus — R395 / month.** Full buy-for-you shopping and booking with buy protection. Everything in MannyGo plus 3x the daily browsing limit, 20 done-for-you tasks, 5 buy-for-you agent purchases or bookings a month, and up to R10,000 of BuyProtect cover. - **MannyMax — R795 / month.** The maximum capability, protection and human support. Everything in MannyPlus plus 10x the daily browsing limit, 50 done-for-you tasks, 15 buy-for-you agent purchases or bookings a month, up to R25,000 of BuyProtect cover, and on-demand access to our human specialists. There is no 10-day free trial. MannyGo is pay-as-you-go: R99 once for your own private virtual machine, which includes R200 of Manny Time (Founding Friends get R600 instead). After that you top up Manny Time as you go. Plus and Max stay on the waitlist at the prices above. ## How does pay-as-you-go work? MannyGo is our pay-as-you-go plan — there's no monthly subscription. You get Manny on WhatsApp, SMS, and the ManyHands web app, one-click checkout (ready-to-buy carts you tap to confirm), unlimited memory of your preferences and history, a 5GB private cloud server, and up to 10 concurrent done-for-you tasks at a time. Browsing and research come with sensible daily limits so the cost stays predictable. When you ask for something that needs paid capabilities — full buy-for-you (where Manny completes the purchase or booking itself), BuyProtect cover, on-demand human support, or more concurrent tasks and higher browsing limits — Manny will tell you up front what it would cost on MannyPlus or MannyMax, and let you decide whether to upgrade. ## What is BuyProtect? BuyProtect is the cover that comes with every purchase Manny completes on your behalf. If something Manny bought for you doesn't arrive, isn't as described, or goes wrong through no fault of your own, you're covered up to your plan's BuyProtect limit. Cover scales with your plan: - **MannyPlus** — up to **R10,000** per agent purchase. - **MannyMax** — up to **R25,000** per agent purchase. BuyProtect applies to full buy-for-you transactions — the ones where Manny actually completes the purchase or booking itself, not the ready-to-buy carts you tap to confirm yourself. You don't need to file a claim or chase a merchant: if something goes wrong, message Manny or our human specialists and we'll handle it. ## How does the waitlist work? While we're rolling out, we're inviting new users in batches so we can keep the quality high. When you share your phone number on the home page or at `/get-started`, you'll either be invited straight in or added to the waitlist with a position. If you're on the waitlist, you can still chat with Manny on WhatsApp in "guest mode" in the meantime — Manny can answer questions, explain pricing, and help you understand what it can do for you. You just can't ask it to run tasks for you yet. The waitlist is a queue, not a lottery — when it's your turn, you're in. ## Is my data private — and do you sell it? No. ManyHands does not sell, rent, or share your personal data with advertisers or data brokers. Our business model is subscriptions — not your information. We don't mine your data to build profiles. We don't use your browsing to target ads. Every Manny account runs in its own private, encrypted environment. Your conversations, files, and history are visible only to you (and to the people you explicitly choose to share with). You can update, restrict, or revoke that access at any time. When you close your account your data is deleted — beyond the bits we're legally required to retain under South African law. More detail lives on the [Security](https://manyhands.co.za/security) and [Privacy](https://manyhands.co.za/privacy) pages. Still curious? Email hello@manyhands.co.za and a real human will get back to you. --- Source: https://manyhands.co.za/pricing.md # Pricing — ManyHands > Start with R200 of Manny Time on us, then pay only for what you use. Get early access to Manny buying for you with its own secure Visa or Mastercard virtual card. Sign up at https://manyhands.co.za/get-started. MannyGo is pay-as-you-go. MannyPlus and MannyMax are on an early-access waitlist at the prices below. ## MannyGo **Pay-as-you go** Includes R200 Manny Time Your own private AI agent ready to work for you, 24/7 - **Your own private Manny**: Running privately on a dedicated virtual machine that's 100% yours - **Use Manny anywhere**: Message Manny on WhatsApp, email or the ManyHands web app - **Done-for-you agent tasks**: Manny gets your tasks done like a smart human with a computer - **Manny buys and books for you**: Using bank-grade security and per transaction approval - **Remembers you**: Manny remembers your history so you don't have to repeat yourself - **No monthly subscription**: No monthly fees. Top up Manny Time only when you need more ## MannyPlus **R395/month** Manny buys and books for you with it's own secure virtual card Everything in MannyGo, plus: - **Virtual Credit Card**: Visa or Mastercard virtual credit cards used for agent purchases - **Buy-for-you**: Manny buys and books with your virtual card with spend limits - **More done-for-you agent tasks**: Run 3x more concurrent and scheduled agent tasks - **Higher daily usage limits**: Done-for-you internet browsing and search with 3x the daily limits - **Buy protection**: Enjoy R10,000 of cover for your AI agent purchases with BuyProtect ## MannyMax **R795/month** More Manny Time, higher limits, buy protection and human support Everything in MannyPlus, plus: - **Enjoy a more powerful Manny**: Access the most capable AI models powering every action - **Unlimited buy-for-you**: Generous spend limits on virtual card agent purchases - **Advanced agent tasks**: Handle advanced long running knowledge work agent tasks - **Highest daily usage limits**: Enjoy near unlimited done-for-you agent browsing and tasks - **Even more buy protection**: Enjoy R25,000 of cover for your AI agent purchases with BuyProtect - **Human support**: Need help? Access our dedicated specialists on-demand. --- Source: https://manyhands.co.za/skills.md # Skills — ManyHands > Skills Manny can run for you — from groceries to bill watch. Enable a skill in a few minutes at /skills. 61 public skills. Each entry is the customer-facing description — not the internal agent prompt. ## Amazon Shopper > Amazon ZA, shopped for you Manny shops Amazon.co.za on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/amazon-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Bad Weather Alert > Silent unless it's worth knowing Manny only pings you when the day's weather genuinely matters — storms, heat warnings, cold snaps, flash floods — with one practical action. - URL: https://manyhands.co.za/skills/personal/bad-weather-alert - Category: life-admin - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Bash Shopper > Bash checkout, handled Manny shops Bash on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/bash-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Birthdays Reminder > Never forget another birthday Manny remembers the birthdays you care about, warns you the week before, and offers to handle the gift or message. - URL: https://manyhands.co.za/skills/personal/birthday-reminder - Category: life-admin - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Book a Service > Service booked, no phone tag Manny finds and books local services — plumbers, gardeners, salons, cleaners, mechanics — confirms availability, and locks in the appointment without you switching apps. - URL: https://manyhands.co.za/skills/personal/book-a-service - Category: book - Audience: personal - Plan: MannyGo - Capabilities: browse, book ## Brand Outreach > Outbound, without the cold-call grind Manny finds the right brands and corporate buyers for your business, gets you to the right person, and drafts the pitch — turning cold lists into warm conversations. - URL: https://manyhands.co.za/skills/business/brand-outreach - Category: business - Audience: business - Plan: MannyPlus - Capabilities: browse, tasks ## Browse For You > Web tasks, fully done Manny opens a real browser, navigates any website, fills out forms, completes multi-step flows — anything you'd do online, it does, and reports back. - URL: https://manyhands.co.za/skills/personal/browse-for-you - Category: life-admin - Audience: both - Plan: MannyPlus - Capabilities: browse ## Bursary Tracker > Bursary admin, handled Manny finds South African bursaries that match your study field and circumstances, drafts the application, and tracks deadlines so you never miss one. - URL: https://manyhands.co.za/skills/personal/bursary-manager - Category: learn - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks, book ## Business Procurement > Buy for the business, done Manny handles buying for your business — suppliers, stock, equipment, services — gets quotes, compares vendors, and tracks the order until it lands. - URL: https://manyhands.co.za/skills/business/business-procurement - Category: business - Audience: business - Plan: MannyGo - Capabilities: browse, buy, tasks ## Business Trip Logger > Mileage + expenses, auto-claimed Manny tracks every business trip, mileage, meal, and meeting — builds a SARS-ready expense claim or reimbursement at month-end, no spreadsheet. - URL: https://manyhands.co.za/skills/business/business-trip-log - Category: business - Audience: business - Plan: MannyGo - Capabilities: tasks ## Checkers Sixty60 Shopper > Sixty60 shopping, handled Manny drives Checkers Sixty60 for you — builds the basket, confirms your address, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/checkers-sixty60-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Clicks Shopper > Clicks checkout, handled Manny shops Clicks on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/clicks-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Community Services > Your suburb's services, sorted Manny finds and books community services near you — clinics, libraries, municipal offices, NGOs, after-school programmes — with hours, contact, and what to bring. - URL: https://manyhands.co.za/skills/personal/community-services - Category: book - Audience: personal - Plan: MannyGo - Capabilities: browse, book ## Content Creator Outreach > Influencer pipeline, end-to-end Manny finds South African creators that fit your brand, drafts the collab pitch, negotiates rates, and tracks the campaign — from cold DM to delivered content. - URL: https://manyhands.co.za/skills/business/content-creator-outreach - Category: business - Audience: business - Plan: MannyPlus - Capabilities: browse, tasks ## Daily Weather > Suburb-level weather, 07:00 daily Every morning at 07:00 Manny sends a short, suburb-specific weather brief — temperature range, rain or wind to plan around, and one practical heads-up. - URL: https://manyhands.co.za/skills/personal/daily-weather - Category: schedule - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Deadline to Calendar > No more 'oh sh*t, that was today' Manny watches your Gmail for any mention of a deadline — payment due dates, contract sign-by, SARS returns, school admin — and silently adds them to your calendar. - URL: https://manyhands.co.za/skills/personal/add-deadlines-to-calendar - Category: productivity - Audience: both - Plan: MannyPlus - Capabilities: tasks ## Deal Hunter > Real deals, no junk-mail noise Manny scans retailers and the ManyHands directory for genuine deals on things you'd actually buy — using your purchase history, wishlist, and seasonal context — and surfaces only the ones worth your eye. - URL: https://manyhands.co.za/skills/personal/deal-finder - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse ## Delivery Tracker > All your deliveries in one place Manny watches your inbox for order and dispatch emails, surfaces every in-flight delivery with its ETA and tracking link, and pings you when something arrives or is late. - URL: https://manyhands.co.za/skills/personal/track-your-deliveries - Category: life-admin - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Dis-Chem Shopper > Dis-Chem checkout, handled Manny shops Dis-Chem on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/dischem-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Fitness Tracker > Weekly fitness, in one digest Manny tracks your workouts, body metrics, and energy across the week, and gives you one short weekly review of what's working and what's not. - URL: https://manyhands.co.za/skills/personal/fit-tracker - Category: health - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Follow-up Reminder > Never let a thread die Manny watches every email you send and pings you to follow up on the ones that went silent — with a drafted chase ready to one-tap. - URL: https://manyhands.co.za/skills/personal/follow-up-reminders - Category: productivity - Audience: both - Plan: MannyPlus - Capabilities: tasks ## Gift Buyer > The right gift, no agonising Manny picks a gift that fits the person, the occasion, and the budget — from the ManyHands directory or further afield — and handles the delivery + card. - URL: https://manyhands.co.za/skills/personal/gift-buyer - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Gmail > Inbox without the inbox Manny reads your Gmail to surface what actually needs your attention — drafts replies, summarises threads, and finds any past email by description. - URL: https://manyhands.co.za/skills/personal/gmail - Category: productivity - Audience: both - Plan: MannyGo - Capabilities: tasks ## Google Calendar > Calendar without the calendar Manny reads and writes to your Google Calendar — adds events from chat, surfaces clashes before they bite, and gives you one daily glance at your day. - URL: https://manyhands.co.za/skills/personal/google-calendar - Category: schedule - Audience: both - Plan: MannyGo - Capabilities: tasks, book ## Groceries Shopper > Manny handles your weekly shop Manny turns vague grocery requests into a checkout-ready basket from your preferred South African grocery store — you always approve before checkout. - URL: https://manyhands.co.za/skills/personal/grocery-shopping - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Grocery Budgeter > A budget you can actually keep Manny sets a weekly grocery ceiling with you and steers each shop to land under it — suggesting cheaper swaps in the basket before you check out. - URL: https://manyhands.co.za/skills/personal/grocery-budgeter - Category: finance - Audience: personal - Plan: MannyGo - Capabilities: browse ## Group Deal Negotiator > More people, better price Manny helps you assemble a group buy and negotiate a real bulk discount with a South African business — drafts the message, manages the replies, books the order. - URL: https://manyhands.co.za/skills/personal/group-deal-negotiator - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Holiday Planner > Travel, end-to-end Manny plans the trip, books the flights and accommodation, arranges the activities, and keeps you on track day-by-day — from idea to coming home. - URL: https://manyhands.co.za/skills/personal/holiday-organiser - Category: productivity - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks, buy, book ## Home Hunter > Right place, less scrolling Manny watches Property24, Private Property and PropertyFox for new listings that fit your brief — and books your viewings. - URL: https://manyhands.co.za/skills/personal/house-hunter - Category: productivity - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks, book ## Job Searcher > Job search, on autopilot Manny scans LinkedIn, Careers24, PNet, and company pages daily for roles that fit your brief, drafts the application, books the interview — until you're hired. - URL: https://manyhands.co.za/skills/personal/job-finder - Category: productivity - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks, book ## Local Business Finder > Local shops, found fast Ask Manny to find the closest, best-rated, or most-loved local business for what you need — without trawling Google or Maps. - URL: https://manyhands.co.za/skills/personal/local-business-finder - Category: life-admin - Audience: both - Plan: MannyGo - Capabilities: browse ## Meeting Scheduler > No more reply-all on times Manny finds the right time, sends the invites, handles the back-and-forth — and reschedules without you ever opening a Calendly link. - URL: https://manyhands.co.za/skills/personal/meeting-scheduler - Category: schedule - Audience: both - Plan: MannyPlus - Capabilities: tasks, book ## Messaging Triage > Only the messages worth your time Manny watches your Gmail, WhatsApp, and LinkedIn DMs and surfaces only the messages that actually need you — drafts the replies in your voice, never auto-sends. - URL: https://manyhands.co.za/skills/personal/messaging-triage - Category: productivity - Audience: both - Plan: MannyPlus - Capabilities: tasks ## Money Saver > Real swaps, real money saved Manny watches what you buy regularly and surfaces specific cheaper alternatives — a different brand of laundry powder, a better cellphone plan, a swap that would have saved R200 last month. - URL: https://manyhands.co.za/skills/personal/money-saver - Category: finance - Audience: personal - Plan: MannyGo - Capabilities: browse ## Morning Text Briefing > 07:00 weekdays — wake up sorted A short, action-oriented morning brief on your phone — your calendar for today, any urgent emails, weather, and one thing Manny thinks deserves your attention. - URL: https://manyhands.co.za/skills/personal/morning-text-briefing - Category: productivity - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Mr D Food Ordering > Mr D orders without the app hop Manny logs into Mr D Food for you, builds the order, confirms your delivery address, and checks out — you approve before anything is paid. - URL: https://manyhands.co.za/skills/personal/mrd-order - Category: order - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Opportunity Scouter > Tender-watch on autopilot Manny scans tenders, RFPs, grants, and public-buyer signals every weekday — surfaces only ones that fit your business + drafts the application or expression of interest. - URL: https://manyhands.co.za/skills/business/opportunity-scouter - Category: business - Audience: business - Plan: MannyPlus - Capabilities: browse, tasks ## Order Tracker > Order status, no portal-hopping Manny watches every order you make on ManyHands (and Gmail receipts if connected), shows live status, and flags anything stuck or late. - URL: https://manyhands.co.za/skills/personal/track-orders - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: tasks ## PEP Shopper > PEP checkout, handled Manny shops PEP on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/pep-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Personal Budgeter > Money clarity, no spreadsheets Manny categorises every receipt and recurring charge across the month, sends a clear month-end digest, and flags when a category is trending over its budget. - URL: https://manyhands.co.za/skills/personal/life-budgeter - Category: finance - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Pick 'n Pay Shopper > PnP shopping without the app hop Manny shops Pick 'n Pay on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/pnp-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Progress Check-in > Sunday-evening reflection, no journaling required Every Sunday evening Manny reviews what you said you'd do this week, surfaces what got done, and helps you set up the next week with realistic intent. - URL: https://manyhands.co.za/skills/personal/progress-check-in - Category: productivity - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Receipt Archiver > Every receipt, instantly findable Manny pulls every receipt out of your inbox, files them by category and date, and lets you find any past purchase by asking — no folders, no spreadsheets. - URL: https://manyhands.co.za/skills/personal/receipt-archive - Category: finance - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Rent Reminder > Never miss rent day Manny remembers when your rent is due, warns you 3 days before, and drafts the EFT or payment message so you can settle in one tap. - URL: https://manyhands.co.za/skills/personal/rent-reminder - Category: productivity - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Restaurant Booking > Tonight's table, sorted Manny finds a restaurant that fits your night — cuisine, vibe, budget, party size, dietary needs — and books the table without a single click on Dineplan. - URL: https://manyhands.co.za/skills/personal/restaurant-reservations - Category: book - Audience: personal - Plan: MannyGo - Capabilities: browse, book ## Return Scheduler > Returns, end-to-end Manny finds the right return process for any retailer, books the collection, drafts the return reason, and tracks the refund until it lands in your account. - URL: https://manyhands.co.za/skills/personal/schedule-a-return - Category: life-admin - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks, book ## SHEIN Shopper > SHEIN checkout, handled Manny shops SHEIN on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/shein-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Smart Shopping List > Never run out, never overstock Manny keeps a live shopping list that updates from your fridge, your meal plan, and your past shops — and reminds you to buy before you run out. - URL: https://manyhands.co.za/skills/personal/smart-shopping-list - Category: shopping - Audience: personal - Plan: MannyPlus - Capabilities: tasks ## Subscription Watcher > Never get surprise-billed again Manny scans your inbox for recurring subscriptions, warns you before a renewal, and flags price increases or trials about to convert. - URL: https://manyhands.co.za/skills/personal/subscription-watcher - Category: finance - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Superbalist Shopper > Superbalist checkout, handled Manny shops Superbalist on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/superbalist-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Takealot Shopper > Takealot checkout, handled Manny shops Takealot on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/takealot-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Temu Shopper > Temu checkout, handled Manny shops Temu on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/temu-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Trend Watcher > Monday's signal, none of the noise Every Monday morning Manny sends you a tight read on what's moving in your world — the suburbs, brands, topics you've told it to track — with one practical action. - URL: https://manyhands.co.za/skills/personal/trend-watch - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Uber Ride > Order an Uber without opening the app Manny orders an Uber for you - sets pickup and drop-off, confirms the fare, and helps request the ride when your plan supports it. - URL: https://manyhands.co.za/skills/personal/uber-ride - Category: order - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## UberEats Ordering > Order UberEats without opening the app Manny logs into UberEats for you, builds the order, confirms your delivery address, and checks out — you approve before anything is paid. - URL: https://manyhands.co.za/skills/personal/ubereats-order - Category: order - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## Used Stuff Seller > List once, sell anywhere Manny writes the listing, prices it, posts it on Facebook Marketplace + Gumtree + OLX, fields the messages, and books the collection — you just hand over. - URL: https://manyhands.co.za/skills/personal/used-stuff-seller - Category: finance - Audience: personal - Plan: MannyGo - Capabilities: browse, tasks ## Voice Replies > Speak it, Manny ships it Send Manny a voice note and it does the work — turns it into structured text, sends the message, books the thing, or runs the task — and replies back in your voice. - URL: https://manyhands.co.za/skills/personal/voice-replies - Category: life-admin - Audience: both - Plan: MannyPlus - Capabilities: tasks ## Warranty Tracker > Never let a warranty lapse Manny remembers what's under warranty, when each one expires, and pings you a month before — so you can claim, extend, or replace before the cover lapses. - URL: https://manyhands.co.za/skills/personal/warranty-tracker - Category: life-admin - Audience: personal - Plan: MannyGo - Capabilities: tasks ## Weekly Meal Plan > Eat well, shop once Every Sunday Manny builds your week's meals around what you already have, what's on special this week, and your dietary brief — then turns it into a one-tap shop. - URL: https://manyhands.co.za/skills/personal/weekly-meal-plan - Category: life-admin - Audience: personal - Plan: MannyPlus - Capabilities: browse, buy ## Woolworths Shopper > Woolies checkout, handled Manny shops Woolworths on your behalf — finds items, builds the basket, confirms delivery, and checks out after you approve. - URL: https://manyhands.co.za/skills/personal/woolworths-shopper - Category: shopping - Audience: personal - Plan: MannyGo - Capabilities: browse, buy ## School Tutor > A patient tutor, grade by grade Manny tutors you or your child through CAPS subjects, grade by grade — Socratic-style, on WhatsApp and the app, with progress tracking per learner. - URL: https://manyhands.co.za/skills/personal/learning-tutor - Category: learn - Audience: personal - Plan: MannyGo - Capabilities: tasks --- Source: https://manyhands.co.za/security.md # Security — ManyHands > What Manny knows stays with you. Privacy isn't a feature we added. It's a decision we made before we wrote a single line of code. ## Your information is yours alone. Manny handles personal information to do its job. We've built it so that information stays locked to your account — encrypted, protected, and inaccessible to anyone else. We don't mine your data to build profiles. We don't share what Manny knows about you with third parties. Your details — your tasks, your preferences, your history — are held in a private environment created just for you. ## What you share stays in your hands. When you share your profile with family members, friends, or anyone you've invited into your Manny network, you decide exactly what they can see. Shared access doesn't mean open access. Contact details, preferences, and personal information are only visible to the people you've explicitly chosen to share them with — and only to the extent you've allowed. You can update, restrict, or revoke that access at any time. What you keep private stays private, even within your circle. ## Your account is protected from the start. Signing in is protected by modern, hardened authentication infrastructure that guards against brute-force attacks, credential leaks, and unauthorised access attempts. Your password is never stored on our servers. You can enable multi-factor authentication for an extra layer of protection. Manage your active sessions. Sign out everywhere. You're always in control of who has access to your account — and we make it easy to take that access back. ## Manny has limits. By design. An assistant this capable needs guardrails. We've put them in place deliberately. Manny operates within a defined set of behavioural rules that we don't let it cross — no matter how it's prompted. It won't take actions outside the boundaries we've set. It won't share your information in ways you haven't authorised. It won't act on instructions that conflict with your safety and privacy. These aren't just policies. They're technical constraints baked into how Manny works. We review and update them continuously as Manny's capabilities grow. ## Manny only works with businesses we've verified. When Manny searches, books, or buys on your behalf, it doesn't roam freely across the internet. It works exclusively from a curated list of 100+ verified businesses and institutions — vetted, monitored, and constantly updated by our team. Every listing on that list has been checked for legitimacy, reliability, and safety. If a business doesn't meet our standards, it doesn't make the list. If one falls short after the fact, it comes off. You can trust that when Manny acts on your behalf, it's dealing with organisations we'd stake our name on. ## Your card never leaves your wallet. When Manny makes a purchase on your behalf, it doesn't use your card on file. Every user gets their own dedicated virtual card — a separate payment instrument used exclusively for agent transactions. Your actual card details stay where they belong: with you. This separation matters. It means your primary payment method is never exposed during Manny's activity. If anything ever goes wrong with a transaction, your real card is untouched. And we back every purchase Manny makes with up to **R25,000 in buy protection**. If something you bought through Manny doesn't arrive, isn't as described, or goes wrong through no fault of your own, you're covered. ## Your card details never touch our servers. ManyHands never sees your card number. Not during checkout, not after. When you add a payment method, it goes directly to a PCI Level 1 certified payment processor — the highest certification in the industry. Your card details are tokenised and stored inside that certified environment. We only ever receive the minimum needed to manage your account. That's it. ## What you do with Manny is private. When Manny browses the web, runs tasks, or does research on your behalf, it's working for you — not collecting data about you. We don't build an advertising profile from your activity. We don't track which websites Manny visits on your behalf to sell that information. Your browsing activity stays within your session. It's not shared. It's not sold. It's not used for anything other than completing your request. ## Your images and files are protected. Files, images, and documents you share with Manny — whether to complete a task or as context — are treated with strict confidentiality. They're encrypted in transit and at rest. They're not scanned for advertising purposes. They're not shared with third parties. When you delete something, it's gone. We don't hold onto your files after you remove them. ## Take it with you. Or delete it. Any time. You can access, download, or delete anything you've shared with Manny — a chat, a file, an image, a preference — whenever you want. No dark patterns. No cancellation mazes. No "are you sure?" ten times over. It's a right you have under South African law (POPIA), and it's how we think ManyHands should work anyway. Close your account and your data goes with you. Come back later and start fresh. It's your call, always. ## What we will never do. Some things aren't negotiable. - We will never sell your personal information to a third party. - We will never let Manny act outside the guardrails we've set — regardless of how it's prompted. - We will never retain your data after you close your account, beyond what is legally required. This isn't a terms-of-service clause buried in fine print. It's how ManyHands works. ## Talk to a real human, anytime. Need help, want to report something, or just have a question? Our specialists are here to step in 24/7 — no bots, no 'push 2 to speak to a consultant', just a real person on the other end. Email [support@manyhands.co.za](mailto:support@manyhands.co.za). Related: [Privacy](https://manyhands.co.za/privacy.md), [Terms](https://manyhands.co.za/terms.md), [Refunds](https://manyhands.co.za/refunds.md), [FAQs](https://manyhands.co.za/faqs.md). --- Source: https://manyhands.co.za/terms.md # Website Terms ##### Last updated: 29/10/2026 > **Important — read this first.** This document and the [Terms of Service](./TERMS_OF_SERVICE_2026-06-21.md) together set out the agreement between you and ManyHands. **Clauses that limit our liability, place risk or liability on you, oblige you to indemnify us or a third party, or that constitute a positive acknowledgement by you of any fact, are highlighted in bold text and you must read them carefully.** By using the Website, our Apps, our WhatsApp service, or our AI agent "Manny", you agree to be bound by these terms. --- ## 1. Website Terms of Use Agreement 1.1. These terms ("**Website Terms**") govern your ("**User**") use of ManyHands' ("**Provider**" or "**ManyHands**"): 1.1.1. website located at the domain name www.manyhands.co.za and at app.manyhands.co.za (the "**Website**"); and 1.1.2. our ManyHands platform, including the Website, our mobile, tablet and other smart-device applications, our WhatsApp service (the "**WhatsApp Channel**"), our AI agent "**Manny**", and the Application Program Interfaces (APIs) and back-end services that support them (collectively, the "**Platform**"). 1.2. By accessing or using any part of the Platform, the User agrees to be bound by these Website Terms and the Terms of Service. **If the User does not wish to be bound, the User may not access, display, use, download, or otherwise copy or distribute Content or Services obtained at or on the Platform, and must stop using the WhatsApp Channel.** 1.3. This Agreement contains provisions, recorded in **bold font**, that may have the effect of (i) limiting the Provider's liability or risk or that of a third party, (ii) placing risk or liability on you the User, (iii) obliging you to indemnify the Provider or a third party, or (iv) constituting a positive acknowledgement by you of any fact. 1.4. The User represents that you: (a) are a South African citizen or permanent resident in South Africa; (b) are an individual who is 18 years or older, or a duly registered legal entity acting through an authorised representative who is 18 years or older, in each case who can form legally binding contracts; and (c) agree from the first date of use of the Platform to be bound by these Website Terms and the Terms of Service. 1.5. You agree not to provide any false or misleading information about your identity, your location, your phone number, your payment details, or the goods or services you ask Manny to procure on your behalf, and to correct any such information that is or becomes false or misleading. --- ## 2. About ManyHands 2.1. **ManyHands is an agentic-commerce service.** ManyHands provides Users with access to **Manny**, an AI agent that — within the authority and Spending Limit the User grants and subject to the Subscription Plan the User holds — helps the User find, compare, schedule, book, pay for, and receive goods and services from third-party merchants ("**Merchants**") in South Africa. Manny can be used via the Website, our Apps, and the WhatsApp Channel. 2.2. **ManyHands acts as the User's agent (mandatary) when procuring goods or services on the User's behalf.** The legal relationship of supply for the goods or services Manny procures is between the User (as buyer / principal) and the Merchant (as supplier). ManyHands is not the supplier of those goods or services and does not warrant their quality, fitness for purpose, or merchantability, save as expressly stated in the Terms of Service and save for those rights that the User retains under the Consumer Protection Act, 68 of 2008 ("**CPA**") and other applicable law. 2.3. **ManyHands is paid by subscription.** Users pay ManyHands a recurring subscription fee for access to Manny and the Platform. The applicable plans (each a "**Subscription Plan**"), their features, and their pricing are set out on the Website at the time of subscription. ManyHands does not earn a commission, take-rate, or referral fee from Merchants in respect of Authorised Purchases unless this is clearly and prospectively disclosed to the User. 2.4. Capitalised words used in these Website Terms have the meaning assigned to them in the Terms of Service, unless the context requires otherwise. --- ## 3. Updating of these Terms 3.1. The Provider may change, modify, add to or remove portions or the whole of these Website Terms from time to time. Material changes will become effective when the changes are posted to the Website. **The User's continued use of the Platform following the posting of changes or updates will be considered notice of the User's acceptance of these Website Terms, including any changes or updates.** Where a change materially reduces the User's rights or materially increases the User's obligations, the Provider will use reasonable efforts to give advance notice via email or WhatsApp. --- ## 4. Services available through the Platform 4.1. The Provider supplies services consisting of: 4.1.1. access to Manny, our AI agent, and the Platform; 4.1.2. **agentic-commerce services**, namely Manny acting as the User's agent to research, recommend, negotiate, book, schedule, purchase, and arrange delivery or fulfilment of goods and services from Merchants, in accordance with the authority the User grants in the Terms of Service; 4.1.3. payment facilitation, including the use of a ManyHands-issued virtual payment card (the "**Virtual Card**"), to settle Authorised Purchases with Merchants on the User's behalf; 4.1.4. reminders, alerts, recommendations, content recommendations, and conversational support, including via WhatsApp; 4.1.5. dispute resolution facilitation between the User and Merchants where reasonably possible; and 4.1.6. such other services as the Provider may make available from time to time. 4.2. Registration is required to access most Services. Anyone may chat with Manny in **guest mode** (which is limited to information, education, onboarding, and pricing explanation — see clause 6 below). Only Registered Users on a current Subscription Plan, who have completed onboarding, may use Manny to execute purchases or other commerce tasks on their behalf. 4.3. Users may only use the Platform for lawful purposes and warrant that they will not: 4.3.1. use the Platform or Manny to receive or transmit material which is in violation of any law or regulation, or which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful; 4.3.2. use the Platform or Manny for the transmission of "junk mail", "spam", "chain letters", or unsolicited mass distribution of SMS or WhatsApp messages; 4.3.3. other than for personal and non-commercial use, store on your device, or print copies of extracts from the Platform, nor "mirror" or cache information provided via the Platform on your own server, nor copy, adapt, modify or re-use the text, graphics, prompts, training data, or model outputs from the Platform without the prior written permission of the Provider; 4.3.4. instruct Manny to procure goods or services that are unlawful in South Africa, including (without limitation) controlled substances outside lawful channels, firearms or ammunition outside applicable licensing, items subject to age-gating that the User cannot lawfully purchase, counterfeit goods, or goods that infringe the intellectual property of third parties; or 4.3.5. instruct Manny to act in a way that is intended to defraud, harass, harm, defame, stalk, or discriminate against another person. 4.4. The Provider may, at its sole discretion and without notice, refuse to execute any instruction given to Manny, suspend a User's access to Manny, or terminate the User's Subscription Plan if it has reasonable grounds to believe the User is in breach of clause 4.3, or where required by applicable law, payment-card-network rules, or Merchant terms. --- ## 5. Manny is an AI — what you must understand before you use it 5.1. Manny is a large-language-model-based AI agent. **Manny can make mistakes, including but not limited to: misunderstanding instructions; generating inaccurate, outdated, or fabricated information ("hallucinations"); selecting a Merchant or product variant that is not the User's preferred choice; misreading prices, availability, or delivery times; misidentifying allergens, ingredients, or technical specifications; and acting on out-of-date Merchant information.** Manny is a productivity and convenience tool and is not a substitute for the User's own judgement on important decisions (including, without limitation, medical, legal, financial, safety-critical, or large-value purchases). 5.2. **The User must review and confirm any material action — including the cart, the price, the delivery address, the Merchant, and the timing — before authorising Manny to complete a purchase or booking, where Manny presents that confirmation step.** Where the User has pre-authorised Manny to act below a defined Spending Limit without per-purchase confirmation, the User accepts that Manny may act without further check-in and bears the risk of acting on incomplete information up to that limit. 5.3. **The User accepts that all conversations with Manny (via web, app, or WhatsApp) are recorded, processed, retained, and may be used to (a) operate the service, (b) improve Manny and the Platform (including model fine-tuning and quality review by humans subject to the Privacy Policy at clause 9 below), and (c) comply with law.** The User's consent to this clause 5.3 is taken as consent in writing for the purposes of section 4 of the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002 ("**RICA**") and section 11(2) of POPIA. 5.4. Manny may use third-party large-language-model providers (including providers based outside South Africa, such as in the United States or the European Union) to generate its responses. **The User consents to the cross-border transfer of their conversational content and associated metadata to such providers, on the basis that those providers contractually undertake to handle the data only on Manny's instructions and to delete it after processing where the provider so commits.** A current list of model and infrastructure sub-processors is available on request to privacy@manyhands.co.za. 5.5. **Manny may interact with third-party websites and Merchant interfaces on the User's behalf, including by completing checkout forms, entering addresses, applying coupon codes, and submitting orders. The User authorises Manny to do so, and confirms that any such interaction is taken on the User's account and at the User's risk, subject to the Spending Limit and the authority described in the Terms of Service.** 5.6. **Connected accounts.** When the User connects a Google account (Gmail, Calendar, Drive, Docs, Sheets) or another third-party account so Manny can act on it, **the User authorises ManyHands to access that account through a nominated connected-account processor (currently Composio, Inc., based outside South Africa) and consents to the cross-border transfer of the connected account's content as needed to carry out the User's instructions.** The processor holds the OAuth tokens. The Google consent screen may identify the processor rather than ManyHands. Disconnecting the account in Settings stops new access from ManyHands. **The processor retains tool request arguments and results for up to one year.** Further detail is in the Privacy Policy. --- ## 6. Guest mode 6.1. Anyone may message Manny without first registering or paying. In this state the User is in "**guest mode**". 6.2. **In guest mode, Manny is limited to information, onboarding, pricing explanation, and answering general questions. Manny will not execute purchases, bookings, returns, payments, or any other transactional task for a guest.** This restriction is enforced on the back end by the Provider and is not negotiable. 6.3. A guest may at any time complete the sign-up flow (phone → privacy → analytics → Google sign-in → onboarding) to upgrade to a trialling or paid Subscription Plan and unlock Manny's transactional features. --- ## 7. Complaints and disputes 7.1. Users may file complaints via the "Contact" surface of the Website, by emailing info@manyhands.co.za, or by messaging Manny. **By using the Platform, the User agrees to subscribe to the alternative dispute resolution mechanism stipulated in the Terms of Service**, including the use of mediation and ad-hoc arbitration where direct negotiation fails. Nothing in this clause limits the User's statutory rights under the CPA, including the right to refer a complaint to the National Consumer Commission or to a Provincial Consumer Court. --- ## 8. Copyright and Intellectual Property Rights 8.1. The Provider provides certain information on the Platform. Content displayed on the Platform — including text, prompts, model outputs (subject to clause 8.3 below), code, design tokens, illustrations, photographs, the "ManyHands" wordmark, the "Manny" character, and any compilations of the foregoing (collectively, "**Content**") — belongs to the Provider, its affiliates, or third-party owners (the "**Owners**"), and is protected by South African and international copyright, trade-mark, and other intellectual-property laws. 8.2. All rights in and to the Content are reserved and retained by the Owners. **Except as expressly stated in these Website Terms, the User is not granted a licence or any other right (including under copyright, trade mark, patent or other intellectual-property rights) in or to the Content, and the Content may not be used, distributed, copied, scraped, ingested into any third-party model, sold, sub-licensed, or modified without the prior written approval of the Provider.** 8.3. **Model outputs.** Where Manny generates text, images, recommendations, plans, summaries, or other outputs ("**Outputs**") in response to the User's instructions, the Provider grants the User a worldwide, non-exclusive, royalty-free, perpetual right to use those Outputs for the User's own lawful personal or internal-business purposes, subject to the User remaining in good standing with their Subscription Plan and the User accepting that: 8.3.1. Outputs are generated by an AI model and may not be original, unique, or accurate; 8.3.2. similar or identical Outputs may be generated for other Users; 8.3.3. the Provider makes no warranty that Outputs do not infringe third-party rights and the User remains responsible for their use of Outputs; and 8.3.4. Outputs that incorporate Provider trade marks, character designs (including "Manny"), or other protected Content remain subject to the Provider's underlying IP rights. 8.4. The Platform may contain hyperlinks to third-party sites, and Manny may direct or refer the User to such sites in the course of executing tasks. **The Provider is not responsible for the content of, or the services offered by, those sites. The hyperlinks are provided solely for the User's convenience and should not be construed as an endorsement by the Provider of the site(s) or the products or services provided therein. The User accesses those sites and uses their products and services solely at the User's own risk.** --- ## 9. Privacy, access to and use of information > Anchor: `#privacy`. This section is the ManyHands Privacy Policy. It forms part of these Website Terms and is binding on every User of the Platform. 9.1. The Provider receives various types of personal information ("**Personal Information**", as defined in section 1 of the Protection of Personal Information Act, 4 of 2013 ("**POPIA**"), including special personal information where applicable) from Users who access the Platform, and from any person communicating with Manny. 9.2. The Provider may electronically collect, store, and process Personal Information, including (among others): 9.2.1. **Identity & contact**: name, phone number (E.164), WhatsApp identifier, email address, physical and delivery addresses, date of birth; 9.2.2. **Account & lifecycle**: Clerk user ID, lifecycle state (guest / trialling / paid / lapsed / suspended), Subscription Plan, sign-up source, consent records; 9.2.3. **Conversational**: all messages exchanged with Manny (via web, app, or WhatsApp), including audio, images, files, and screenshots the User uploads; 9.2.4. **Commerce**: purchase history, carts, wish-lists, preferences, dietary and lifestyle preferences inferred from conversation or supplied directly, addresses Manny has used at Merchants, returns and disputes; 9.2.5. **Payments**: the masked Payment Method (last four digits and brand of the card on file), the Virtual Card identifier issued to the User, transaction histories; 9.2.6. **Device & telemetry**: IP address, device type, browser, app version, surfing patterns, click and scroll events, error logs; 9.2.7. **Location**: city-level location for delivery and merchant search, and where the User opts in, precise location. 9.3. **The Provider respects the User's privacy and endeavours to protect the Personal Information the User provides, in accordance with POPIA, PAIA, ECTA, and other applicable laws.** 9.4. **Purpose of processing.** The Provider processes Personal Information for the following purposes, and only for these purposes (or for a purpose to which the User subsequently consents, or which is required or permitted by law): 9.4.1. operating the Platform, registering and authenticating the User, and providing Manny; 9.4.2. **executing Authorised Purchases on the User's behalf**, including sharing the User's name, delivery address, phone number, masked card token (the Virtual Card), and order detail with the relevant Merchant and with delivery, logistics, and payment partners as needed to fulfil the order; 9.4.3. **enabling Manny's AI features**, including by transmitting conversational content to third-party large-language-model and infrastructure providers (which may be located outside South Africa) on the contractual basis described in clause 5.4; 9.4.4. billing the User's Subscription Plan and other amounts due under the Terms of Service; 9.4.5. preventing fraud, abuse, and breach of the Terms of Service; 9.4.6. quality assurance, model improvement, and personalisation of Manny's recommendations and reminders; 9.4.7. communication with the User (transactional, service, marketing — see clause 9.8 on consent and opt-out); 9.4.8. legal compliance, including responding to lawful requests from regulators, courts, and other competent authorities; and 9.4.9. business continuity, audit, and dispute resolution. 9.5. **Disclosure of information.** The Provider may disclose Personal Information to: 9.5.1. **Merchants** with whom the User asks Manny to transact (limited to what is necessary to complete the purchase, booking, or service); 9.5.2. **Payment, card-issuance, and banking partners**, including the Provider's Virtual Card issuer, payment gateways, and acquiring banks; 9.5.3. **Logistics and delivery partners** appointed by the Provider or by the Merchant; 9.5.4. **Cloud and infrastructure sub-processors**, including providers used to host the Platform, run Manny, store data, and operate the WhatsApp Channel; 9.5.5. **AI and ML model providers** used by Manny (including providers based outside South Africa); 9.5.6. **Identity, authentication, and fraud-prevention providers** (including Clerk for identity, and any sanctions, PEP, or anti-fraud screening providers); 9.5.7. **Professional advisers** (legal, accounting, audit) on a need-to-know basis; 9.5.8. **Regulators, courts, and law-enforcement** where required by law; 9.5.9. **Acquirers, investors, or successors-in-business** in the event of a business transfer (clause 9.16 below and clause 20 of the Terms of Service); and 9.5.10. **Connected-account processors**, currently **Composio** (Composio, Inc.), which holds OAuth tokens for connected Google Workspace apps (Gmail, Calendar, Drive, Docs, Sheets) and receives tool request arguments and results when Manny acts. The Google consent screen may identify Composio rather than ManyHands. Composio retains those tool logs for up to one year. The User may disconnect at any time in Settings → Connections. The Provider takes contractual steps to require these recipients to comply with POPIA and to process Personal Information only on the Provider's instructions and only for the purposes stated above. 9.6. **Cross-border transfer.** **The User acknowledges that some of the recipients listed above (notably AI / ML model providers, certain cloud infrastructure, and connected-account processors including Composio) are located outside South Africa, and the User consents to the cross-border transfer of their Personal Information to those recipients on the contractual basis described in this Privacy Policy and in clauses 5.4 and 5.6.** 9.7. **Consent.** **By providing the Provider with Personal Information, the User consents to the Provider:** 9.7.1. **storing such Personal Information;** 9.7.2. **contacting the User (by email, SMS, WhatsApp, push notification, or via the Platform) for service, transactional, and (where the User has not opted out) marketing communications;** 9.7.3. **using the User's Personal Information as set out in this Privacy Policy;** 9.7.4. **disclosing the User's Personal Information to the categories of recipient set out in clause 9.5; and** 9.7.5. **transferring the User's Personal Information cross-border on the basis set out in clause 9.6.** The User may withdraw consent at any time by emailing privacy@manyhands.co.za, subject to clauses 9.10 and 9.11. 9.8. **Marketing.** The User can opt out of marketing communications at any time by following the unsubscribe link in any marketing email, replying "STOP" to a marketing WhatsApp message, or by emailing privacy@manyhands.co.za. Transactional, security, billing, and service messages (including messages from Manny in response to User instructions) are not marketing and the User cannot opt out of them while remaining on the Platform. 9.9. **Access, correction, deletion.** The User has the right to (i) ask what Personal Information the Provider holds about them, (ii) ask for it to be corrected or updated, (iii) ask for it to be deleted (subject to the Provider's retention obligations under law and clause 9.10), and (iv) object to processing on legitimate-interest grounds. Requests must be made in writing to privacy@manyhands.co.za. The Provider may require proof of identity before acting on a request. 9.10. **Retention.** The Provider will not retain Personal Information for longer than necessary for the purposes set out above, save where retention is required or permitted by law (for example, for tax, accounting, anti-money-laundering, payment-card-network, or dispute-resolution purposes). Conversational content with Manny is retained for as long as the User's Account is active and for a reasonable period thereafter to support dispute resolution and audit, after which it is deleted or de-identified. 9.11. **Information security.** The Provider has technical and organisational measures in place to protect Personal Information against unauthorised access, loss, or alteration. **Should the Provider become aware of a breach of its security safeguards that affects the User's Personal Information, the Provider will notify the User as soon as reasonably practical, in compliance with section 22 of POPIA, and will also notify the Information Regulator as required by law.** 9.12. **Password / OTP.** Where the User holds an account secured by Clerk and (where applicable) a one-time PIN, the User undertakes to keep credentials secure and warrants that no other person will use the Platform under their credentials. **The User acknowledges responsibility for ensuring that no unauthorised access to the Platform is obtained using their credentials, and that they will be liable for all activities conducted under their credentials, whether authorised or not, save where the User has notified the Provider of compromise.** 9.13. **Interception.** Internet-based communications can be intercepted by third parties despite reasonable safeguards. **The User accepts this risk by using the Platform. The Provider will not be responsible for any damages the User or any third party may suffer as a result of the transmission of confidential information that the User transmits through the internet, save where caused by the Provider's gross negligence or wilful misconduct.** 9.14. **PAIA / Information Regulator.** The Provider's Promotion of Access to Information Manual is available on request to privacy@manyhands.co.za. The Information Regulator of South Africa can be reached at: - Post: P.O. Box 31533, Braamfontein, Johannesburg, 2017 - Email: POPIAComplaints@inforegulator.org.za - Telephone: 010 023 5200 9.15. **Cookies and similar technologies.** The Provider uses cookies and similar technologies (including local storage and SDKs in the App) to (a) keep the User signed in, (b) measure usage and improve the Platform, (c) personalise the Platform, and (d) (where the User consents) measure marketing performance. Cookie preferences can be managed from the cookie banner on the Website. Disabling cookies may prevent parts of the Platform from working. 9.16. **Business transfer.** In the event of a corporate restructure, merger, acquisition, sale of all or substantially all of the Provider's business or assets, or insolvency, the User's Personal Information may be transferred to the successor entity, subject to the protections of this Privacy Policy continuing to apply. 9.17. **Review.** This Privacy Policy will be reviewed at least annually and updated as needed. The Provider will publish material changes on the Website. 9.18. **Casual browsing.** The User may visit the Website without registering or providing any Personal Information beyond standard server-log data (IP address, time of visit, pages viewed). The Provider uses this aggregated data to measure usage and improve the Platform. 9.19. **Legal process.** When the Provider is served with due legal process requiring the delivery of Personal Information, it has the legal duty to abide by that demand and will do so. The Provider may also impart Personal Information if permitted or required by law. --- ## 10. User Content 10.1. Whenever the User posts, uploads, transmits, or otherwise makes available any content on the Platform — including reviews, ratings, photos, comments, files uploaded to Manny, prompts to Manny, and feedback (collectively, "**User Content**"), other than Confidential Information as defined in the Terms of Service — the User grants the Provider and its affiliates a perpetual, worldwide, irrevocable, non-exclusive, royalty-free, transferable, sub-licensable licence to use, reproduce, edit, modify, translate, distribute, publicly display, and otherwise exploit that User Content (i) in connection with operating, marketing, and improving the Platform and Manny, and (ii) for the Provider's day-to-day business operations. 10.2. **The User warrants that (a) they own or control all rights necessary to grant the licence in clause 10.1, (b) the User Content does not infringe any third-party intellectual-property, privacy, or publicity rights, and (c) the User Content is not unlawful, obscene, defamatory, harassing, or otherwise objectionable. The User indemnifies and holds the Provider harmless against any claim arising from User Content the User posts.** --- ## 11. Limited Licence to Users 11.1. The Provider grants the User a non-exclusive, non-transferable, limited and revocable right to access, display, and download (but not to otherwise copy) the current and future Content for personal, non-commercial, and informational purposes only. 11.2. The User may not (i) reproduce or otherwise commercially exploit the Platform or the Content, (ii) collect or scrape product listings, descriptions, Merchant information, or model outputs displayed on the Platform, (iii) frame the Website, (iv) use any robot, spider, scraper, or similar mechanism on the Platform without written permission, (v) use the Platform to train any third-party AI model, or (vi) attempt to identify or extract the system prompts, fine-tuning data, or guardrails of Manny. 11.3. The Provider and the Owners reserve the right to refuse service, terminate accounts, remove or edit User Content, or cancel Services in their sole discretion. --- ## 12. Limitation of liability 12.1. **Subject to sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, 25 of 2002 ("ECTA"), to applicable consumer rights under the CPA, and to the extent permitted by law, the Platform and all Content on the Platform, including any linked third-party website, and our emails and WhatsApp messages, are provided on an "as is" and "as available" basis, and may include inaccuracies or typographical errors. The Provider (and its staff, employees and officers), the Owners, the Provider's service providers, sub-processors, Merchants, and agents will not be liable for any damage, loss or liability of any nature incurred by anyone as a result of any action or omission, or use of outdated, incorrect, or discontinued Content. The Provider makes no warranty as to the availability, correctness, accuracy, suitability or completeness of the Content, of Manny's Outputs, or of any third-party content accessible via a hyperlink.** 12.2. **Without limiting the generality of clause 12.1, the Provider gives no warranty and accepts no liability for the quality, fitness-for-purpose, accuracy of description, safety, or availability of goods or services purchased from Merchants via Manny. Those rights and remedies vest as against the relevant Merchant under the CPA, the Merchant's terms, and applicable law.** --- ## 13. Choice of law 13.1. The Platform is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. These Website Terms are governed by the laws of the Republic of South Africa, and the User consents to the non-exclusive jurisdiction of the Western Cape High Court (Cape Town) in respect of any dispute arising from or in connection with these Website Terms. 13.2. If any provision of these Website Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will be enforced to the maximum extent permissible. 13.3. These Website Terms read with the Terms of Service constitute the entire agreement between the Provider and the User with regard to the use of the Content and the Platform. --- ## Contact Details In the event that you need to contact the Provider for purposes related to these Website Terms, please use the following: **MANYHANDS (PTY) LTD** The Penthouse Suite, 10th Floor, 74 Shortmarket Street, Cape Town, 8001 Email: info@manyhands.co.za Privacy / data requests: privacy@manyhands.co.za © ManyHands, South Africa. --- # Terms of Service ##### Last updated: 29/10/2026 > **Important — read this first.** This document, together with the [Website Terms](./WEBSITE_TERMS_2026-06-21.md), forms the agreement between you and ManyHands. **Clauses that limit our liability, place risk or liability on you, oblige you to indemnify us or a third party, or constitute a positive acknowledgement by you of any fact, are highlighted in bold text and you must read them carefully.** By subscribing to a Subscription Plan and/or by instructing Manny to act on your behalf, you agree to be bound by these terms. --- ## 1. Introduction — what this agreement covers 1.1. ManyHands is an **agentic-commerce service**. ManyHands provides Users with access to **Manny**, an AI agent that, within the authority a User grants and subject to the User's Subscription Plan, helps the User find, compare, schedule, book, pay for, and receive goods and services from third-party merchants ("**Merchants**"), and that supports the User with reminders, recommendations, and conversational assistance over the Website, our Apps, and the WhatsApp Channel. 1.2. **You (the User) appoint ManyHands as your agent (mandatary) to act on your behalf when procuring goods and services through Manny, on the terms set out in this Agreement. The legal relationship of supply for those goods and services is between you (as buyer / principal) and the Merchant (as supplier). ManyHands is not the supplier of those goods or services unless this Agreement expressly says otherwise.** 1.3. ManyHands provides Manny and the Platform for a subscription fee. ManyHands does not charge a commission and is not paid by Merchants for routing your purchases, save where this is clearly and prospectively disclosed. --- ## 2. The Agreement 2.1. Please read these terms carefully — they contain important information about your legal rights, obligations and remedies. This agreement (the "**Terms of Service**") is between you ("**you**" or "**User**" or "**Customer**") and **MANYHANDS (PTY) LTD** (registration number 2021/793653/07), with registered office at 10th floor, 74 Shortmarket Street, Cape Town, 8001 ("**ManyHands**", "**We**", or "**Us**"). It also has application on your relationship with any Merchant Manny transacts with on your behalf and on our nominated Channel Partners (including, without limitation, payment processors, card issuers, identity providers, AI model providers, cloud infrastructure providers, and connected-account processors). 2.2. This Agreement contains provisions in **bold font** that may have the effect of (i) limiting ManyHands's liability or risk or that of a third party, (ii) placing risk or liability on you, the User, (iii) obliging you to indemnify ManyHands or a third party, or (iv) constituting a positive acknowledgement by you of any fact. 2.3. ManyHands may, in its sole discretion, amend this Agreement and any other agreements/Policies that form part of the Terms of Service at any time by posting a revised version on the Platform. Material changes will take effect on posting and we will use reasonable efforts to give advance notice to existing Users via email or WhatsApp. **Your continued use of Manny or the Platform after the effective date of an amendment is your acceptance of that amendment. If you do not accept an amendment, you may cancel your Subscription Plan in accordance with clause 14 below.** 2.4. If you agree to the Terms of Service on behalf of an entity, you warrant that you have authority to bind that entity and you agree that "you" and "your" refer to both you and that entity. --- ## 3. Definitions In this Agreement, unless the context indicates otherwise: 3.1. "**Account**" means the account created on the Platform by the User, including the Clerk identity, phone number, lifecycle state, and any Subscription Plan and charges associated with it. 3.2. "**Affiliate**" means any entity controlling, controlled by, or under common control with a Party. 3.3. "**AI Agent**" or "**Manny**" means the AI agent operated by ManyHands on the Platform, including its underlying large language models, prompts, skills, plugins, integrations, and the WhatsApp Channel through which it communicates. 3.4. "**Authorised Purchase**" means any purchase, booking, subscription, top-up, or other commerce transaction Manny executes on the User's behalf within (i) the User's Spending Limit, (ii) the User's express instruction or pre-authorisation, and (iii) these Terms of Service. 3.5. "**Channel Partners**" means ManyHands's third-party partners assisting it in delivering the Platform, including payment processors, card issuers, identity providers, large-language-model providers, cloud infrastructure providers, connected-account processors, logistics providers, and Merchants. 3.6. "**Charge**" or "**Charged**" means the amount charged by ManyHands to the User for the User's Subscription Plan and any other amount due under this Agreement, plus VAT if applicable. 3.7. "**Confidential Information**" has the meaning given in clause 22. 3.8. "**CPA**" means the Consumer Protection Act, 68 of 2008 and its regulations and amendments from time to time. 3.9. "**Data Protection Legislation**" means POPIA, PAIA, ECTA, and any other data-protection or privacy laws applicable to the Parties from time to time. 3.10. "**ECTA**" means the Electronic Communications and Transactions Act, 25 of 2002. 3.11. "**Lifecycle State**" means the User's state under ManyHands's user model (one of `guest`, `guest_waitlisted`, `guest_invited`, `trialling`, `paid`, `lapsed`, `cancelled`, `suspended`). The Lifecycle State governs what the User may do on the Platform. 3.12. "**Merchant**" means any third-party business from which Manny procures goods or services on the User's behalf. 3.13. "**Output**" means any text, recommendation, summary, plan, image, or other content generated by Manny in response to the User's instructions. 3.14. "**Payment Method**" means the credit, debit, or other payment instrument the User registers on the Platform to pay Subscription Plan Charges and to fund the Virtual Card. 3.15. "**Personal Information**" has the meaning given in section 1 of POPIA. 3.16. "**Platform**" has the meaning given in the Website Terms. 3.17. "**Policies**" means the Policies of ManyHands applicable to Users from time to time, including its Privacy Policy (section 9 of the Website Terms), its Acceptable Use Policy (where published), its Cookie Policy, and any Channel Partner terms that apply to the User's use of a specific feature. 3.18. "**POPIA**" means the Protection of Personal Information Act, 4 of 2013. 3.19. "**Provider**" means ManyHands. 3.20. "**Registered**" or "**Registration**" means the User's registration on the Platform, which requires accurate, comprehensive, and up-to-date completion of the sign-up flow (phone → privacy → analytics → Google sign-in → onboarding) and approval / verification by ManyHands. 3.21. "**Services**" means the services provided by ManyHands to Users under this Agreement, namely (i) access to Manny and the Platform, (ii) agentic-commerce services (Manny procuring goods and services from Merchants on the User's behalf), (iii) payment-facilitation services (including the Virtual Card), (iv) reminders, recommendations, and conversational support, and (v) dispute-resolution facilitation between the User and Merchants where reasonably possible. 3.22. "**Spending Limit**" means the maximum total or per-transaction amount that Manny is authorised to spend on the User's behalf without further confirmation from the User, as set by the User in the Platform from time to time (and subject to the maximums permitted by the User's Subscription Plan). 3.23. "**Subscription Plan**" means the subscription plan to which the User has subscribed (which may include a free trial, "MannyGo", "MannyPlus", "MannyMax", or any other plan ManyHands offers from time to time). The features, included usage, Spending Limits, and pricing of each Subscription Plan are set out on the Website at the time of subscription. 3.24. "**Trial**" means the free trial period offered to new Users on first subscription (currently 10 days, subject to change). 3.25. "**Transact**" or "**Transaction**" means any Authorised Purchase or any other transaction Manny executes on the User's behalf. 3.26. "**User**" means any person (juristic entity or individual) using the Platform, whether Registered or not, including in guest mode. 3.27. "**User Content**" has the meaning given in clause 10 of the Website Terms. 3.28. "**VAT**" means value-added tax as levied under the Value-Added Tax Act, 89 of 1991, as amended from time to time. 3.29. "**Virtual Card**" means the ManyHands-issued virtual payment card (or equivalent payment token) used by Manny to settle Authorised Purchases with Merchants on the User's behalf, funded from the User's Payment Method up to the User's Spending Limit. 3.30. "**Website**" means the ManyHands website www.manyhands.co.za and app.manyhands.co.za, and includes any page thereon and the App. 3.31. "**Website Terms**" means the Website Terms posted on the Website, which are incorporated in this Agreement by reference. 3.32. The interpretation rules in clauses 3.43 and 3.44 of the previous Terms of Use (gender, singular/plural, juristic persons, business days, statutory references, etc.) apply to this Agreement with such changes as the context requires. --- ## 4. Account Eligibility 4.1. The User must Register to use Manny's transactional features, and represents that they: 4.1.1. are a South African citizen or permanent resident in South Africa; 4.1.2. are an individual aged 18 years or older, or a duly registered legal entity acting through such an individual; and 4.1.3. can form legally binding contracts. 4.2. The User agrees not to provide false or misleading information about their identity, location, phone number, payment details, age, or the goods or services they ask Manny to procure. --- ## 5. Verification and identity 5.1. ManyHands reserves the right to verify Users at any time, including (but not limited to) by validation against third-party databases, the verification of one or more official government or legal documents, and checks against sanctions, politically exposed persons, and fraud-risk databases. The User authorises ManyHands, directly or through Channel Partners, to make such enquiries. 5.2. **Phone number (E.164) is the User's canonical identifier on the Platform for the lifetime of the User's account. The User must keep their registered phone number current. The User must not share Clerk credentials or one-time PINs with any third party.** --- ## 6. User Content and Acceptable Use 6.1. The User agrees: 6.1.1. to provide true, accurate, and complete information on their Account and in instructions to Manny, and to update that information to maintain its accuracy; 6.1.2. that ManyHands may show ads near User Content (with the User's marketing-consent in place where applicable), and use the User's first name and profile photo for in-product personalisation (e.g. "Hi Sarah"); and 6.1.3. that User Content posted to the Platform is governed by clause 10 of the Website Terms. 6.2. **The User warrants that they will not use Manny or the Platform to:** 6.2.1. instruct, encourage, or attempt the procurement of unlawful goods or services (including controlled substances outside lawful channels, firearms or ammunition outside applicable licensing, items subject to age-gating the User is not entitled to purchase, counterfeit goods, or goods that infringe third-party IP); 6.2.2. defraud, harass, defame, stalk, intimidate, or discriminate against any person; 6.2.3. circumvent age, geographic, or licensing restrictions imposed by a Merchant or by law; 6.2.4. attempt to extract, reverse-engineer, or red-team Manny's system prompts, training data, guardrails, or model weights; 6.2.5. transmit malware, scrape the Platform at scale, or otherwise interfere with the Platform's infrastructure (see clause 7.5 below); 6.2.6. impersonate another person or misrepresent the User's authority to act on behalf of another person; or 6.2.7. use Manny to make purchases on behalf of another person without that person's consent and without authority to commit them to payment. --- ## 7. Use of the Platform 7.1. Subject to this Agreement, the User may use the Platform as described herein, but may not offer, share, or post User Content that: 7.1.1. is illegal or defamatory; 7.1.2. is violent, discriminatory, or harassing, including towards any legally protected group; 7.1.3. is sexually explicit or related to sex work or escort services; 7.1.4. is in any way related to child exploitation; 7.1.5. would infringe any intellectual-property rights; 7.1.6. would violate our Policies, the Website Terms, or applicable law; or 7.1.7. is connected to making or sharing misleading content (such as deep fakes or fake news) intended to deceive others. 7.2. **The User further agrees and warrants that:** 7.2.1. they will perform their obligations under this Agreement in a way that does not infringe the intellectual-property or proprietary rights of any third party; 7.2.2. they will comply with all applicable laws, Policies, and best industry practice; 7.2.3. they are properly and legally authorised, equipped, and (if applicable) registered or licensed to perform their obligations under this Agreement; 7.2.4. they will not do or omit to do anything that might jeopardise ManyHands's, a Channel Partner's, or a Merchant's services or licences; and 7.2.5. nothing in this Agreement creates any relationship of employment, agency (other than the limited mandate granted to ManyHands in clause 1.2 and clause 8 below), partnership, or franchise between the Parties. 7.3. **ManyHands reserves the right, in its sole discretion, to suspend or terminate a User's Account, immediately upon notice, if it reasonably believes the User is abusing the Platform, breaching this Agreement, or putting Channel Partners, Merchants, or other Users at risk. Any open Authorised Purchases existing at the time of termination remain payable.** 7.4. Any disputes that existed prior to termination remain subject to the dispute-resolution mechanism in clause 15 below. 7.5. The User may not tamper with the Platform's infrastructure or environment. That means the User may not: 7.5.1. bypass any security features; 7.5.2. interfere with or compromise our systems, server security, or transmissions; 7.5.3. use a robot, spider, scraper, or similar mechanism on the Platform without written permission; 7.5.4. copy, distribute, or otherwise use Platform information for any commercial purpose without consent (no scraping allowed); 7.5.5. collect or use identifiable information about other Users; 7.5.6. overwhelm the Platform with unreasonable volumes of requests; 7.5.7. introduce any malware or harmful code; 7.5.8. access the Services other than through our supported interfaces; 7.5.9. i-frame or link to the Services without permission; 7.5.10. use the Services to build a competing service, identify or poach our Users, or publish benchmark analyses; or 7.5.11. reverse-engineer, decipher, modify, or take source code from the Platform. --- ## 8. Agentic-Commerce Mandate — Manny as the User's Agent > This clause is the heart of the new agreement. **It is recorded in bold because it sets out the authority you grant to ManyHands to spend money on your behalf.** 8.1. **By subscribing to a Subscription Plan and/or instructing Manny, the User irrevocably appoints ManyHands as the User's agent (mandatary) to, on the User's behalf and in the User's name:** 8.1.1. **research, compare, recommend, and negotiate goods and services with Merchants;** 8.1.2. **place orders, make bookings, and conclude contracts of sale or service with Merchants for the User's account, within the User's Spending Limit and the User's express or pre-authorised instructions;** 8.1.3. **settle the price and any associated delivery, service, or platform charges of those orders and bookings using the User's Virtual Card (funded from the User's registered Payment Method);** 8.1.4. **provide the User's name, delivery address, contact details, and other Personal Information to the relevant Merchant and to logistics or fulfilment partners to the extent necessary to complete the order or booking;** 8.1.5. **accept, on the User's behalf, the Merchant's terms of sale or service (including delivery terms, return and refund policies, and any specific consents Merchants require) where those terms are standard, lawful, and not materially detrimental to the User; and** 8.1.6. **manage returns, refunds, exchanges, complaints, and chargebacks with Merchants, payment-card networks, and logistics providers on the User's behalf, where the User asks Manny to do so.** 8.2. **Scope of authority.** The mandate in clause 8.1 is limited as follows: 8.2.1. **Manny will not exceed the User's Spending Limit, the per-transaction limit applicable to the User's Subscription Plan, or any other limit the User sets in the Platform.** 8.2.2. **Manny will not knowingly procure unlawful goods or services, nor goods or services the User is not legally entitled to receive.** 8.2.3. **Manny will not sign or enter into long-form contracts on the User's behalf beyond ordinary consumer-purchase or service-booking terms, unless the User has expressly authorised the specific contract.** 8.2.4. **For purchases above a threshold disclosed in the Platform (or in any case above ZAR 5 000 unless the User has opted in to higher limits), Manny will ask the User to confirm before completing the Authorised Purchase. The User accepts that for purchases at or below the User's chosen Spending Limit and confirmation threshold, Manny may act without further confirmation.** 8.2.5. **The User may revoke or vary the mandate at any time by changing their Spending Limit, by instructing Manny to stop, or by cancelling their Subscription Plan. Revocation does not affect Authorised Purchases already completed or contracts already concluded.** 8.3. **Liability for Authorised Purchases.** **The User is liable to pay the full price of every Authorised Purchase, including all delivery and service charges, taxes, and any cancellation fees that the relevant Merchant lawfully levies, by way of the User's Virtual Card and/or registered Payment Method. The User is liable irrespective of whether the User is later dissatisfied with the goods or services, save where the User's rights under the CPA, applicable law, or the relevant Merchant's terms apply.** 8.4. **Liability for Manny's mistakes.** **The User acknowledges that Manny is an AI agent and that it may make mistakes (see clause 5 of the Website Terms). Subject to ManyHands's obligations under the CPA and other applicable law:** 8.4.1. **ManyHands accepts responsibility for losses caused by a material error or omission by Manny acting within the mandate, where the error was caused by ManyHands's gross negligence or wilful misconduct, but only to the extent set out in clause 23 (Limitation of Liability) below;** 8.4.2. **ManyHands does not accept responsibility for losses caused by (i) the User providing incomplete or inaccurate instructions to Manny, (ii) Merchant errors, delays, or non-performance, (iii) third-party logistics or payment failures, (iv) acts or omissions of the User after Manny has completed the Authorised Purchase, or (v) any matter outside ManyHands's reasonable control.** 8.5. **ManyHands is not the supplier of the goods or services Manny procures on the User's behalf.** **The User's rights under the CPA (and any other applicable consumer law) in respect of the goods or services themselves vest as against the relevant Merchant. ManyHands will provide reasonable assistance to the User to enforce those rights, but is not the supplier.** --- ## 9. Subscription Plans, the Trial, and the Virtual Card 9.1. ManyHands provides access to Manny on a recurring subscription basis. The available Subscription Plans, their included features and usage allowances, their Spending Limit defaults and maxima, and their prices are set out on the Website at the time of subscription, and may be amended in accordance with clause 2.3. 9.2. **Trial.** New Users may be offered a free Trial (currently 10 days). The Trial is non-transferable, limited to one per User (or per phone number / Payment Method), and converts automatically into a paid Subscription Plan at the end of the Trial unless the User cancels before the Trial ends. **By starting a Trial, the User authorises ManyHands to debit their Payment Method for the applicable Subscription Plan price at the end of the Trial.** 9.3. **Billing.** Subscription Plan fees are billed in advance on a recurring basis to the User's Payment Method, in addition to any Authorised Purchases or other amounts due. Payment is processed via the Provider's nominated payment partners. The merchant outlet country is South Africa and the transaction currency is South African Rand (ZAR). 9.4. **The Virtual Card.** Each Registered User on a transacting Subscription Plan may be issued a Virtual Card by ManyHands (or by ManyHands's nominated card-issuance partner). The Virtual Card: 9.4.1. is used exclusively by Manny to settle Authorised Purchases on the User's behalf; 9.4.2. is funded just-in-time from the User's registered Payment Method, up to the User's Spending Limit and the User's Subscription Plan limit; 9.4.3. **must not be shared, copied, photographed, or used by the User directly outside the Platform — it is for Manny's use, on the User's instruction, only;** 9.4.4. may be suspended or revoked by ManyHands at any time if there is suspected fraud, abuse, or breach of this Agreement; and 9.4.5. is subject to the terms and conditions of the card-issuance partner and the payment-card-network rules, as updated from time to time. 9.5. **Pre-authorisation.** **The User irrevocably authorises ManyHands and its Channel Partners to (i) hold pre-authorisations on the User's Payment Method for anticipated Subscription Plan fees and Authorised Purchases, (ii) settle Authorised Purchases at the time Manny places the order, (iii) charge the User's Payment Method retrospectively where a Merchant settles late or where the price increases due to add-ons or tips the User authorised, and (iv) reverse refunds back to the User's Payment Method when Merchants issue them.** 9.6. **Taxes.** Subscription Plan fees and ManyHands's other Charges are stated exclusive of VAT unless otherwise indicated. VAT will be added at the prevailing rate where applicable. Merchant prices for Authorised Purchases are inclusive of VAT to the extent the Merchant indicates. 9.7. **Failed payments.** If a Subscription Plan Charge or an Authorised Purchase settlement fails (for example, due to insufficient funds or an expired card), ManyHands may (i) retry the Payment Method, (ii) hold the User's Subscription Plan in a grace state, and (iii) ultimately suspend the User's Account in accordance with clause 14. **The User remains liable for amounts owed even if the Payment Method fails.** 9.8. **Receipts and statements.** Receipts and statements are made available in the Platform and via email and/or WhatsApp. --- ## 10. Platform Communications 10.1. Users may communicate with Manny via the WhatsApp Channel, the in-app chat, and email. **By using the WhatsApp Channel, the User consents in writing (as contemplated by RICA and ECTA) to ManyHands intercepting, recording, processing, retaining, and using their messages to operate, secure, audit, improve, and personalise the Platform, and to comply with law (see clauses 5.3 and 9 of the Website Terms).** 10.2. Manny's recommendations, reminders, and proactive messages are part of the Service and the User cannot opt out of them while remaining on the Platform. The User may opt out of marketing messages (clause 9.8 of the Website Terms) at any time. --- ## 11. Charges from ManyHands 11.1. The User agrees to pay ManyHands: 11.1.1. the Subscription Plan fee applicable to the User's Subscription Plan, plus VAT; 11.1.2. any add-on Charges associated with the User's chosen plan or features (for example, extra "Manny time", concierge sessions, or other premium features), as disclosed at the point of purchase; 11.1.3. any Charges for Authorised Purchases the User has authorised Manny to make (paid via the Virtual Card / Payment Method); and 11.1.4. any reasonable third-party fees (such as currency-conversion fees, where applicable) disclosed at the point of purchase. 11.2. ManyHands does not charge a commission, take-rate, or referral fee on Authorised Purchases. **If ManyHands ever receives a rebate, kickback, or referral payment from a Merchant in respect of an Authorised Purchase, ManyHands undertakes to disclose this clearly and prospectively to the User, and the User's continued use of Manny constitutes consent to that arrangement.** 11.3. ManyHands may, where required by law, collect VAT or other taxes in addition to the Charges. --- ## 12. Payment Terms and Services 12.1. The User agrees that Subscription Plan fees are paid in advance, in ZAR, via their Payment Method. 12.1.1. Payment may be made via Visa, MasterCard, American Express, or such other payment methods as ManyHands makes available from time to time. 12.1.2. Card transactions are acquired via ManyHands's nominated payment processor from time to time. Card details are entered on the processor's secure site, and no full card details are stored on the ManyHands platform. The processor uses industry-standard encryption (TLS) and is PCI-DSS compliant. 12.1.3. The merchant outlet country is South Africa. The transaction currency is South African Rand (ZAR). 12.2. **The User irrevocably appoints ManyHands as its agent for payment-facilitation purposes and authorises ManyHands and its Channel Partners to charge the User's Payment Method for (i) Subscription Plan fees, (ii) Authorised Purchases, (iii) any reasonable adjustments by Merchants (e.g. delivery surcharges, tips the User authorised), and (iv) any amounts due to ManyHands under this Agreement.** 12.3. ManyHands and its Channel Partners are not banks. Funds collected in connection with Authorised Purchases are passed through to Merchants and are not held in trust or on the User's behalf save as the Virtual Card mechanic in clause 9 contemplates. 12.4. **Reimbursement.** **Notwithstanding any other provision of this Agreement, ManyHands reserves the right to seek reimbursement from the User, and the User will reimburse ManyHands, if ManyHands (i) suspects fraud or criminal activity associated with the User's Account or Authorised Purchases, (ii) discovers erroneous or duplicate transactions, (iii) has supplied the Services in accordance with this Agreement yet receives a chargeback from the User's Payment Method, or (iv) is required to refund a Merchant for goods or services already supplied.** 12.5. **The User agrees that ManyHands has the right to obtain such reimbursement by charging the applicable Payment Method, offsetting amounts owed against future settlements, deducting amounts from refunds or rebates due to the User, or by any other lawful means.** --- ## 13. Authorised Purchases — Disputes, Refunds, and Returns 13.1. **The User must promptly check Manny's confirmation of every Authorised Purchase**, including price, item, quantity, variant, delivery address, and delivery date, and notify Manny on the Platform of any error. 13.2. **Where a Merchant fails to deliver an Authorised Purchase, delivers materially the wrong goods or services, or otherwise breaches its supply contract, the User's primary rights and remedies vest against that Merchant under the CPA, applicable law, and the Merchant's terms.** ManyHands will provide reasonable agentic assistance to the User to enforce those rights, including by communicating with the Merchant, logging refund and return requests, and (where applicable) initiating payment-card chargebacks. 13.3. **No chargeback abuse.** **The User undertakes not to initiate a chargeback with their bank or card issuer for Subscription Plan fees, the Virtual Card, or for Authorised Purchases that the User instructed Manny to make. A chargeback in violation of this clause is a material breach of this Agreement and ManyHands may (i) dispute the chargeback, (ii) recover any amount lost from the User by any lawful means, and (iii) suspend or terminate the User's Account.** 13.4. **CPA cooling-off.** **A User who is a "consumer" as defined in the CPA, and who enters an electronic transaction within the meaning of section 44 of the CPA, may have the right to cancel that transaction within 7 days of delivery / conclusion, subject to the exclusions in section 44 of the CPA. The User's CPA rights are not displaced by this Agreement and are exercised by the User against the relevant supplier (ManyHands for the Services, the Merchant for the Authorised Purchase).** 13.5. **Manny mistakes.** If Manny commits a material error in executing an Authorised Purchase (e.g. orders the wrong item, the wrong quantity, ships to the wrong address that Manny had on file), ManyHands will, **subject to clause 23 (Limitation of Liability)**: 13.5.1. work with the relevant Merchant to correct the order; 13.5.2. where the order cannot be corrected, support the User in returning the goods or cancelling the booking and recovering the amount paid; and 13.5.3. compensate the User for direct out-of-pocket loss reasonably caused by the error, up to the cap in clause 23. 13.6. **What is not a Manny mistake.** **The User accepts that the following are not Manny mistakes and ManyHands has no liability for them: (i) Manny acting on incomplete or inaccurate information the User gave it, (ii) Manny acting on a Merchant's published price or stock data that was incorrect, (iii) goods or services that meet the description Manny was given but do not meet the User's subjective expectations, (iv) delivery delays caused by the Merchant or by logistics providers, and (v) any event of force majeure.** 13.7. **Withholding of funds.** **Notwithstanding any other provision of this Agreement, ManyHands may, in its sole discretion and except as prohibited by applicable law, hold or refuse to release funds, or take such other action as it deems appropriate, where (a) it requires additional information from the User (e.g. tax info, government-issued ID, proof of address), (b) it has reasonable grounds to believe the User has committed or attempted fraud, (c) it has reasonable grounds to believe the User has breached this Agreement, or (d) it is necessary in connection with any investigation, required by law, or required by a payment-card-network rule.** --- ## 14. Default and Termination 14.1. The User will be in default on the earliest occurrence of any of the following: 14.1.1. failure to pay a Subscription Plan Charge when due; 14.1.2. failure, within 30 days of the original due date, to bring the Account up to date after a Payment Method is declined or expires; 14.1.3. initiation of a chargeback for an amount that is properly due under this Agreement; 14.1.4. material breach of clauses 4, 6, 7, 8, 12, or any other material provision of this Agreement; or 14.1.5. any other action or omission that results in a negative or past-due balance on the User's Account. 14.2. **If the User is in default, ManyHands may, without notice, temporarily or permanently close the User's Account, revoke the User's access to Manny, suspend or cancel the Virtual Card, and prevent the User from initiating any further Authorised Purchases. The User remains responsible for amounts due, plus interest at the lesser of one-and-a-half per cent (1.5%) per month and the maximum rate permitted by applicable law, plus attorneys' fees and other costs of collection to the extent permitted by law.** 14.3. The User may cancel their Subscription Plan at any time via the Platform. Cancellation takes effect at the end of the current billing period (or at the end of the Trial). The User remains liable for Authorised Purchases initiated before cancellation. --- ## 15. Dispute Resolution > Anchor: `#disputes`. 15.1. **ManyHands will not be liable for any dispute between the User and a Merchant arising from the contract of supply, save to the extent of ManyHands's own acts or omissions in executing the mandate (see clauses 8.4, 13.5, and 23).** 15.2. **The User indemnifies ManyHands and its Channel Partners against any claim, counterclaim, loss, or damage arising from the User's contractual or statutory relationship with a Merchant, or from the User's use of goods or services procured through Manny.** 15.3. If a User disputes any Charge by ManyHands, any Subscription Plan fee, or any act or omission by Manny under the mandate, the User ("**Aggrieved Party**") shall: 15.3.1. notify ManyHands in writing on the Platform within 7 days of the disputed Charge or event, setting out the nature of the dispute and the relief sought (the "**Notice**"); 15.3.2. on receipt of the Notice, the Parties shall first attempt to resolve the dispute through good-faith negotiation within 14 days; 15.3.3. failing resolution by negotiation, either Party may submit the dispute to mediation by the Arbitration Foundation of Southern Africa ("**AFSA**") under AFSA's mediation rules then in force; 15.3.4. failing resolution by mediation within 30 days from referral, either Party may submit the dispute to ad-hoc arbitration administered by AFSA in Cape Town under AFSA's expedited rules then in force, before a single arbitrator agreed by the Parties (failing which appointed by AFSA); 15.3.5. the arbitration award is final and binding on the Parties, save for the User's statutory rights under the CPA and other applicable consumer-protection law, including the right to refer a complaint to the National Consumer Commission, a Provincial Consumer Court, or a court of competent jurisdiction. 15.4. **For the avoidance of doubt, nothing in this clause 15 limits the User's right (where the User is a "consumer" as defined in the CPA) to seek redress under the CPA, including the right to refer a dispute to the National Consumer Commission, the Consumer Goods and Services Ombud, a Provincial Consumer Court, or a court of competent jurisdiction.** 15.5. **For disputes between the User and a Merchant**, the User must follow the Merchant's own dispute-resolution process. ManyHands will, at the User's request, provide reasonable agentic assistance (e.g. drafting a refund request, initiating a chargeback, escalating to the Consumer Goods and Services Ombud). --- ## 16. No Return of Subscription Plan Fees (subject to law) 16.1. **The User acknowledges and agrees that Subscription Plan fees, once paid for a current billing period, are non-refundable, except (i) where required by law (including the CPA), (ii) where ManyHands has materially failed to provide the Service for a substantial part of the billing period, or (iii) in ManyHands's sole discretion as a goodwill gesture.** The User remains entitled to use Manny for the remainder of the current billing period after cancellation. 16.2. Authorised Purchases, once settled with a Merchant, are not refundable by ManyHands save in accordance with the relevant Merchant's refund policy, the CPA, and clause 13 above. --- ## 17. Payment Methods 17.1. To use the transactional features of Manny, the User must provide account information for at least one valid Payment Method. 17.2. The User authorises ManyHands and its Channel Partners to (i) run authorisation checks on the Payment Method, (ii) store a tokenised reference to the Payment Method in accordance with the Privacy Policy and applicable payment-card-network rules, and (iii) charge the Payment Method for Subscription Plan fees, Authorised Purchases, and any other amounts due. 17.3. By providing Payment Method information, the User represents and warrants that: 17.3.1. they are legally authorised to provide the information; 17.3.2. they are legally authorised to make payments using the Payment Method; 17.3.3. if they are an employee or agent of an entity that owns the Payment Method, they are authorised by that entity to use it on the Platform; and 17.3.4. their use of the Payment Method does not violate the Policies, the Payment Method's terms, or applicable law. 17.4. **ManyHands is not liable to any User if ManyHands does not complete a Transaction as a result of any limit imposed by applicable law or by the User's financial institution, or if a financial institution fails to honour any credit or debit to or from the relevant account.** --- ## 18. Intellectual Property 18.1. All intellectual property in the Platform, in Manny (including underlying models, prompts, fine-tuning data, skills, plugins, and guardrails), in the "ManyHands" wordmark and the "Manny" character, in the design system, in the Virtual Card branding, and in all Content, is and remains the sole property of the Provider, its Affiliates, or its licensors. Nothing in this Agreement transfers any intellectual-property rights to the User, save as expressly stated. 18.2. **The User indemnifies and holds ManyHands and its Channel Partners harmless against all losses, liabilities, damage, damages, and claims, and all related costs and expenses (including legal fees on the scale as between attorney and client, tracing and collection charges, costs of investigation, and interest) incurred by ManyHands arising out of or in connection with any claim, demand, charge, action, or other proceeding brought by a third person based on the infringement of any intellectual-property rights as a result of the User's User Content, the User's instructions to Manny, or the User's use of Outputs.** 18.3. Outputs are governed by clause 8.3 of the Website Terms. --- ## 19. Data Privacy and Protection 19.1. The User acknowledges that they have read, understood, and accept the Privacy Policy (clause 9 of the Website Terms). 19.2. **The User specifically acknowledges and consents to:** 19.2.1. **the processing of their Personal Information for the purposes set out in the Privacy Policy, including disclosure to Merchants, payment partners, logistics partners, identity providers, AI / LLM model providers, cloud infrastructure providers, and connected-account processors (currently Composio, Inc.);** 19.2.2. **the cross-border transfer of their Personal Information to recipients located outside South Africa (notably to AI / LLM model providers, certain cloud infrastructure, and connected-account processors), on the contractual basis described in the Privacy Policy, including that Composio may retain tool request arguments and results for up to one year;** 19.2.3. **the interception and recording of their conversations with Manny (including over the WhatsApp Channel) for service, quality, audit, model-improvement, and legal-compliance purposes, this being consent in writing as contemplated by RICA and section 11(2) of POPIA; and** 19.2.4. **the use of their Personal Information for fraud-prevention purposes, including screening against sanctions, PEP, and fraud-risk databases.** 19.3. The User is responsible for keeping the contact details on their Account up to date and for keeping their Clerk credentials, one-time PINs, and WhatsApp account secure. 19.4. If the User makes Personal Information of any third party available to Manny (for example, a delivery address for someone else, or the contact details of a recipient of a gift), the User warrants that they have the right to do so and that the third party has consented to their Personal Information being processed by ManyHands for those purposes. --- ## 20. Business Transfer 20.1. Any entity into which ManyHands may be merged or converted, or with which ManyHands may be consolidated, or any entity to which all or substantially all the business of ManyHands may be transferred, will succeed to all the rights and obligations of ManyHands under this Agreement, without further act, to the extent permitted by applicable law. The User's Personal Information may be transferred as part of such a transaction, subject to the protections of the Privacy Policy continuing to apply. --- ## 21. Records of Compliance 21.1. Subject to the Provider's legal obligation to retain records under ECTA, POPIA, the Income Tax Act, the Financial Intelligence Centre Act, and other applicable law, the User is responsible for the storage and backup of their own commercial records, tax invoices, and other documentation. --- ## 22. Confidentiality 22.1. "**Confidential Information**" means all information of any nature whatsoever which is disclosed by a Party or which may be obtained from the other Party which is marked "confidential" (or with similar legend), or which the disclosing Party identifies as confidential, or which by its nature is confidential, including without limitation, intellectual property, and regardless of where or how such information is disclosed (orally, visually, by inspection of documentation, electronic data, or other means). 22.2. The Parties undertake to treat as strictly confidential all Confidential Information and not to use any Confidential Information for any purpose other than performing their respective obligations under this Agreement. 22.3. The receiving Party shall not disclose Confidential Information to any person other than its Resources (its employees, contractors, advisers, and Channel Partners) on a need-to-know basis, and shall procure that such Resources are bound by confidentiality obligations no less strict than those in this clause. 22.4. The obligations in this clause survive termination of this Agreement in perpetuity, until such time as the Confidential Information falls within the public domain other than by way of a breach. 22.5. For the avoidance of doubt: 22.5.1. **the prompts the User sends to Manny, and the Outputs Manny returns, are not Confidential Information of the User as against the Provider** — they may be processed for the purposes set out in clause 9 of the Website Terms; but 22.5.2. **ManyHands's system prompts, fine-tuning data, model architectures, and internal guardrails are Confidential Information of the Provider**, and the User must not attempt to extract or publish them. 22.6. In the event a receiving Party is required to disclose Confidential Information pursuant to law, judicial or arbitration process, or by governmental authorities, the receiving Party shall (where lawful) notify the disclosing Party prior to disclosure and take reasonable steps to limit the extent of the disclosure. --- ## 23. Limitation of Liability and Indemnity 23.1. **You agree not to rely on the Platform, on Manny, on any Output, on any information on the Platform, or on the continuation of the Platform. The Platform, the Services, and the Outputs are provided "as is" and on an "as available" basis. ManyHands makes no representations or warranties with regard to the Platform, the Services, Outputs, User Content, or any activities or items related to this Agreement, save as expressly stated in this Agreement and save for those warranties implied by the CPA and other applicable law that cannot be excluded.** 23.2. **In the event that the Platform is unavailable or the information displayed is incorrect, or Manny is unavailable or makes an error, ManyHands shall not be responsible for any delay, loss, increased cost, or unforeseen issue, save to the extent set out in clauses 8.4 and 13.5 above. The User holds ManyHands and its Channel Partners harmless and indemnifies ManyHands against any claim or damages in this regard suffered by the User, the User's employees, directors, and/or shareholders.** 23.3. **To the maximum extent permitted by applicable law, ManyHands disclaims all express and implied conditions, representations, and warranties — including, but not limited to, the warranties of merchantability, accuracy, fitness for a particular purpose, title, and non-infringement. Some of the above limitations may not apply to consumers protected by the CPA.** 23.4. **Cap on liability.** **To the maximum extent permitted by law, the total aggregate liability of ManyHands to the User, however arising, whether in contract, delict (tort), under statute, or on any other basis, in respect of all claims arising out of or in connection with this Agreement or the use of the Platform, is limited to the greater of (i) the Subscription Plan fees paid by the User to ManyHands in the 6 months immediately preceding the event giving rise to the claim, and (ii) ZAR 5 000. This cap does not apply to liability that cannot be limited under applicable law (including liability for death or personal injury caused by negligence, and liability for fraud).** 23.5. **No indirect or consequential loss.** **ManyHands is not liable for any indirect, consequential, special, punitive, or exemplary loss, or for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, or loss of anticipated savings, however arising, even if ManyHands has been advised of the possibility of such loss.** 23.6. **Indemnity.** **The User indemnifies and holds harmless ManyHands, its Affiliates, and its officers, directors, employees, agents, and Channel Partners from and against any and all third-party claims, demands, actions, proceedings, losses, damages, costs and expenses (including legal fees on the attorney-and-client scale) arising out of or in connection with (i) the User's breach of this Agreement, (ii) the User's instructions to Manny (including unlawful or fraudulent instructions), (iii) the User's User Content, (iv) the User's interactions with Merchants and other third parties off the Platform, and (v) the User's violation of any law or the rights of any third party.** --- ## 24. Applicable Law and Jurisdiction 24.1. This Agreement is governed by the laws of the Republic of South Africa. 24.2. Subject to clause 15 (Dispute Resolution), the Parties consent to the non-exclusive jurisdiction of the Western Cape High Court (Cape Town) in respect of any dispute arising from or in connection with this Agreement. --- ## 25. Cession, Assignment and Subcontracting 25.1. The User may not cede, assign, sub-licence, or transfer this Agreement or any of its rights or obligations under it, without the prior written consent of ManyHands. 25.2. ManyHands may cede, assign, sub-licence, or subcontract any of its rights or obligations under this Agreement, including to a Channel Partner or Affiliate, subject to the protections of the Privacy Policy continuing to apply. 25.3. **The User indemnifies ManyHands against all claims arising directly or indirectly out of any subcontracting (or purported subcontracting) by the User of any of the User's obligations.** --- ## 26. Force Majeure 26.1. Notwithstanding anything to the contrary, if vis major or force majeure or casus fortuitus ("**Interrupting Circumstances**") cause delays in or failure of performance by a Party of all or any of its obligations, the affected portion of this Agreement shall be suspended for the period during which the Interrupting Circumstances prevail, subject to the affected Party using reasonable efforts to limit the impact. If Interrupting Circumstances affect a material part of this Agreement for more than 60 days, either Party may cancel on 14 days' written notice. Written notice of the Interrupting Circumstances must be dispatched as soon as reasonably possible. 26.2. Vis major and force majeure include acts of government, laws or regulations having the force of law, civil strife, riots, sabotage, acts of war, illegal strikes, interruption of transport, rationing, flood, storm, fire, pandemic, large-scale failure of internet or telecommunications infrastructure, cyber-attack against the Provider or a critical Channel Partner, large-scale failure of an upstream AI or cloud-infrastructure provider, and any other circumstances beyond the reasonable control of the affected Party. --- ## 27. Anti-Bribery and Corruption 27.1. ManyHands complies with all anti-bribery and corruption laws applicable to it. The User represents that (i) it will comply with all applicable anti-bribery and corruption laws, including the Prevention and Combating of Corrupt Activities Act, 12 of 2004, and (ii) no financial or other advantage (other than the Charges payable under this Agreement) has been, will be, or is agreed to be offered or given to any person on behalf of the User or its Related Persons. 27.2. This clause is material. **If ManyHands has reasonable grounds to suspect a breach of clause 27.1, ManyHands may terminate this Agreement immediately without incurring liability to the User.** --- ## 28. General Provisions 28.1. This Agreement, together with the Website Terms and the Policies, records the entire and sole agreement between the Parties and supersedes all prior writings or documents, **including any prior version of the "Terms of Use" or "Website Terms" previously published by ManyHands prior to the date of this Agreement.** 28.2. Neither Party may make any public announcement or statement in connection with this Agreement or the relationship without the prior written consent of the other, which shall not be unreasonably withheld. 28.3. The Parties choose as their domicilia citandi et executandi (i) for the User, the email and physical address provided on sign-up, and (ii) for ManyHands, the address at clause 2.1 above. 28.4. The clause in clause 20 (Business Transfer) applies in full to any merger, conversion, consolidation, or substantial business transfer of ManyHands. 28.5. **Severability.** If any provision is found to be unenforceable, the remainder will be enforced to the maximum extent permissible. 28.6. **No waiver.** Failure or delay by either Party to enforce any provision is not a waiver of that provision. 28.7. **Survival.** Clauses that by their nature survive termination (including 8.3, 12.4, 13.3, 16, 18, 19, 22, 23, 24, 25, and 27) survive. --- ## Contact Details **MANYHANDS (PTY) LTD** The Penthouse Suite, 10th Floor, 74 Shortmarket Street, Cape Town, 8001 General: info@manyhands.co.za Privacy / data: privacy@manyhands.co.za Billing / subscriptions: billing@manyhands.co.za © ManyHands, South Africa. --- Source: https://manyhands.co.za/privacy.md # Privacy Policy ##### Last updated: 29/10/2026 > **About this policy.** This Privacy Policy explains how ManyHands ("**Provider**", "**ManyHands**", "**we**", "**us**") collects, uses, shares, and protects your Personal Information when you use our Website, our Apps, our WhatsApp service, and our AI agent "Manny" (collectively, the "**Platform**"). It forms part of, and should be read with, the [Website Terms](/terms) and the [Terms of Service](/terms). **Clauses that limit our liability or place risk or obligations on you are highlighted in bold and you must read them carefully.** --- ## 1. Who this policy applies to 1.1. This Privacy Policy applies to every person who uses the Platform — whether you are a registered user, a guest chatting with Manny on WhatsApp, or just visiting our Website. 1.2. We process Personal Information in accordance with: 1.2.1. the Protection of Personal Information Act, 4 of 2013 ("**POPIA**"); 1.2.2. the Promotion of Access to Information Act, 2 of 2000 ("**PAIA**"); 1.2.3. the Electronic Communications and Transactions Act, 25 of 2002 ("**ECTA**"); 1.2.4. the Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002 ("**RICA**"); and 1.2.5. the Consumer Protection Act, 68 of 2008 ("**CPA**"), and any other data-protection or privacy laws applicable to us from time to time. --- ## 2. What we collect We collect the following categories of "**Personal Information**" (as defined in section 1 of POPIA, including special personal information where applicable): 2.1. **Identity & contact** — name, phone number (in E.164 international format), WhatsApp identifier, email address, physical and delivery addresses, date of birth. 2.2. **Account & lifecycle** — Clerk user ID, lifecycle state (`guest`, `trialling`, `paid`, `lapsed`, `suspended`), Subscription Plan, sign-up source, and your recorded consents. 2.3. **Conversational** — all messages you exchange with Manny (whether via the Website, the App, or WhatsApp), including audio, images, files, and screenshots you upload. 2.4. **Commerce** — purchase history, carts, wish-lists, preferences, dietary and lifestyle preferences you supply or that Manny infers from conversation, delivery addresses Manny has used at Merchants, returns and disputes. 2.5. **Payments** — the masked Payment Method on file (last four digits and card brand), the Virtual Card identifier issued to you, and transaction histories. 2.6. **Device & telemetry** — IP address, device type, browser, App version, surfing patterns, click and scroll events, error logs. 2.7. **Location** — city-level location for delivery and Merchant search, and (where you opt in) precise location. 2.8. **Connected accounts** — if you connect Google (Gmail, Calendar, Drive, Docs, Sheets) or another third-party account so Manny can act on it: the email address of that account, connection status, and the content Manny retrieves or writes when you instruct it (messages, attachments, calendar events, files, documents, and spreadsheets). --- ## 3. How and why we process your Personal Information 3.1. **Purpose limitation.** We process Personal Information only for the purposes set out in this Privacy Policy, for a purpose to which you subsequently consent, or where required or permitted by law. 3.2. The specific purposes are: 3.2.1. **Operating the Platform** — registering and authenticating you, providing Manny, and keeping the Platform secure. 3.2.2. **Executing Authorised Purchases on your behalf.** **You acknowledge that, in order for Manny to act as your agent, we will share your name, delivery address, phone number, masked card token (the Virtual Card), and order detail with the relevant Merchant and with delivery, logistics, and payment partners as needed to fulfil the order.** 3.2.3. **Enabling Manny's AI features.** **Manny uses third-party large-language-model providers (including providers based outside South Africa, such as in the United States or the European Union) to generate its responses. You consent to the cross-border transfer of your conversational content and associated metadata to such providers, on the contractual basis that those providers handle the data only on our instructions and delete it after processing where the provider so commits.** A current list of model and infrastructure sub-processors is available on request to privacy@manyhands.co.za. 3.2.4. **Billing** your Subscription Plan and any other amounts due under the Terms of Service. 3.2.5. **Preventing fraud, abuse, and breach of the Terms of Service**, including screening against sanctions, politically-exposed-persons, and fraud-risk databases. 3.2.6. **Quality assurance, model improvement, and personalisation** of Manny's recommendations and reminders. Conversational content may be reviewed by humans (subject to confidentiality safeguards) as part of quality assurance and improvement. 3.2.7. **Communicating with you** — transactional, service, and (where you have not opted out) marketing communications via email, SMS, WhatsApp, push notification, or the Platform. 3.2.8. **Legal compliance** — responding to lawful requests from regulators, courts, and other competent authorities. 3.2.9. **Business continuity, audit, and dispute resolution.** 3.2.10. **Acting on connected accounts.** When you connect an account and instruct Manny, we process that account's content so Manny can search, read, draft, send, create events, and edit files on your behalf. **You control which account is connected, and you can disconnect it at any time in Settings → Connections.** --- ## 4. Conversations with Manny — RICA & POPIA consent 4.1. Manny is a large-language-model-based AI agent. **All conversations with Manny (via web, App, or WhatsApp) are recorded, processed, retained, and may be used to (a) operate the service, (b) improve Manny and the Platform (including model fine-tuning and quality review by humans subject to this Privacy Policy), and (c) comply with law.** 4.2. **Your consent to this clause 4 constitutes consent in writing for the purposes of section 4 of RICA and section 11(2) of POPIA**, both of which require your express consent for the interception, recording, and processing of your electronic communications. 4.3. **Manny may interact with third-party Merchant websites on your behalf, including by completing checkout forms, entering addresses, applying coupon codes, and submitting orders. You authorise Manny to do so, and confirm that any such interaction is taken on your account and at your risk**, within the Spending Limit and the authority described in the Terms of Service. --- ## 5. Who we share your Personal Information with 5.1. We may share Personal Information with the following categories of recipient, only to the extent necessary for the purposes set out above: 5.1.1. **Merchants** with whom you ask Manny to transact (limited to what is necessary to complete the purchase, booking, or service); 5.1.2. **Payment, card-issuance, and banking partners**, including the Provider's Virtual Card issuer, our nominated payment processor, and acquiring banks; 5.1.3. **Logistics and delivery partners** appointed by the Provider or by the Merchant; 5.1.4. **Cloud and infrastructure sub-processors** used to host the Platform, run Manny, store data, and operate the WhatsApp Channel; 5.1.5. **AI and ML model providers** used by Manny (which may be located outside South Africa); 5.1.6. **Identity, authentication, and fraud-prevention providers**, including Clerk for identity and any sanctions, PEP, or anti-fraud screening providers; 5.1.7. **Professional advisers** (legal, accounting, audit) on a need-to-know basis; 5.1.8. **Regulators, courts, and law-enforcement** where required by law; 5.1.9. **Acquirers, investors, or successors-in-business** in the event of a corporate restructure, merger, acquisition, sale of all or substantially all of the Provider's business or assets, or insolvency; and 5.1.10. **Connected-account processors.** To connect your Google Workspace apps (Gmail, Calendar, Drive, Docs, Sheets) and to execute the actions you request, we use **Composio** (Composio, Inc.), a processor based outside South Africa. Composio holds the OAuth tokens for the connected account and, when Manny acts, receives the tool request arguments and results. **The Google consent screen may identify Composio rather than ManyHands.** You can disconnect at any time in Settings → Connections; disconnecting stops new access from ManyHands. Composio's default retention for tool request arguments and results is **up to one year**. Disconnecting your account in ManyHands does not automatically erase logs already retained by Composio for that period. Deletion requests to privacy@manyhands.co.za will be passed to the processor as required. 5.2. We take contractual steps to require these recipients to comply with POPIA and to process Personal Information only on our instructions and only for the purposes stated above. --- ## 6. Cross-border transfer of Personal Information 6.1. **You acknowledge that some of the recipients listed above (notably AI / ML model providers, certain cloud infrastructure, and connected-account processors including Composio) are located outside South Africa, and you consent to the cross-border transfer of your Personal Information to those recipients on the contractual basis described in this Privacy Policy and in section 4 above.** 6.2. We rely on the lawful bases for cross-border transfer set out in section 72 of POPIA, including (i) your consent, (ii) contractual safeguards binding the recipient to POPIA-equivalent protection, and (iii) the necessity of the transfer for the performance of our contract with you. --- ## 7. Your consent 7.1. **By providing us with Personal Information, you consent to us:** 7.1.1. **storing such Personal Information;** 7.1.2. **contacting you (by email, SMS, WhatsApp, push notification, or via the Platform) for service, transactional, and (where you have not opted out) marketing communications;** 7.1.3. **using your Personal Information as set out in this Privacy Policy;** 7.1.4. **disclosing your Personal Information to the categories of recipient set out in section 5; and** 7.1.5. **transferring your Personal Information cross-border on the basis set out in section 6.** 7.2. You may withdraw consent at any time by emailing privacy@manyhands.co.za, subject to sections 9 and 10 below. --- ## 8. Marketing 8.1. You can opt out of marketing communications at any time by: 8.1.1. following the unsubscribe link in any marketing email; 8.1.2. replying "STOP" to a marketing WhatsApp message; or 8.1.3. emailing privacy@manyhands.co.za. 8.2. Transactional, security, billing, and service messages (including messages from Manny in response to your instructions) are not marketing and you cannot opt out of them while remaining on the Platform. --- ## 9. Your rights — access, correction, deletion 9.1. You have the right to: 9.1.1. ask what Personal Information we hold about you; 9.1.2. ask for it to be corrected or updated; 9.1.3. ask for it to be deleted (subject to our retention obligations under law and the limits in section 10); and 9.1.4. object to processing on legitimate-interest grounds. 9.2. Requests must be made in writing to privacy@manyhands.co.za. We may require proof of identity before acting on a request. --- ## 10. Retention 10.1. We will not retain Personal Information for longer than necessary for the purposes set out above, save where retention is required or permitted by law (for example, for tax, accounting, anti-money-laundering, payment-card-network, or dispute-resolution purposes). 10.2. Conversational content with Manny is retained for as long as your Account is active and for a reasonable period thereafter to support dispute resolution and audit, after which it is deleted or de-identified. 10.3. Connected-account content processed through Composio is retained by that processor in tool logs (request arguments and results) for **up to one year**, in addition to our own Platform retention in 10.1–10.2. ManyHands stores connection status, audit rows, and write-approvals in our database for as long as the connection exists and for a reasonable period thereafter for security, audit, and dispute resolution. A deletion request to privacy@manyhands.co.za covers ManyHands-held records and will be passed to the processor for logs it still holds. --- ## 11. Information security 11.1. We have technical and organisational measures in place to protect Personal Information against unauthorised access, loss, or alteration. 11.2. **Should we become aware of a breach of our security safeguards that affects your Personal Information, we will notify you as soon as reasonably practical, in compliance with section 22 of POPIA, and will also notify the Information Regulator as required by law.** --- ## 12. Passwords and one-time PINs 12.1. Where you hold an account secured by Clerk and (where applicable) a one-time PIN, you undertake to keep credentials secure and warrant that no other person will use the Platform under your credentials. 12.2. **You acknowledge responsibility for ensuring that no unauthorised access to the Platform is obtained using your credentials, and that you will be liable for all activities conducted under your credentials, whether authorised or not, save where you have notified us of compromise.** --- ## 13. Interception of communications 13.1. Internet-based communications can be intercepted by third parties despite reasonable safeguards. **You accept this risk by using the Platform. We will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you transmit through the internet, save where caused by our gross negligence or wilful misconduct.** --- ## 14. PAIA and the Information Regulator 14.1. Our Promotion of Access to Information Manual is available on request to privacy@manyhands.co.za. 14.2. The Information Regulator of South Africa can be reached at: - Post: P.O. Box 31533, Braamfontein, Johannesburg, 2017 - Email: POPIAComplaints@inforegulator.org.za - Telephone: 010 023 5200 --- ## 15. Cookies and similar technologies 15.1. We use cookies and similar technologies (including local storage and SDKs in the App) to (a) keep you signed in, (b) measure usage and improve the Platform, (c) personalise the Platform, and (d) (where you consent) measure marketing performance. 15.2. You can manage your cookie preferences from the cookie banner on the Website. Disabling cookies may prevent parts of the Platform from working. --- ## 16. Business transfer 16.1. In the event of a corporate restructure, merger, acquisition, sale of all or substantially all of our business or assets, or insolvency, your Personal Information may be transferred to the successor entity, subject to the protections of this Privacy Policy continuing to apply. --- ## 17. Casual browsing 17.1. You may visit the Website without registering or providing any Personal Information beyond standard server-log data (IP address, time of visit, pages viewed). 17.2. We use this aggregated data to measure usage and improve the Platform. --- ## 18. Legal process 18.1. When we are served with due legal process requiring the delivery of Personal Information, we have the legal duty to abide by that demand and will do so. 18.2. We may also impart Personal Information if permitted or required by law. --- ## 19. Review and updates 19.1. This Privacy Policy will be reviewed at least annually and updated as needed. 19.2. We will publish material changes on the Website. --- ## Contact us **MANYHANDS (PTY) LTD** The Penthouse Suite, 10th Floor, 74 Shortmarket Street, Cape Town, 8001 Privacy / data requests: privacy@manyhands.co.za General: info@manyhands.co.za © ManyHands, South Africa. --- Source: https://manyhands.co.za/refunds.md # Refunds, Returns and Cancellations ##### Last updated: 21/06/2026 > **About this policy.** This page summarises how refunds, returns, and cancellations work at ManyHands. It forms part of, and should be read with, the [Terms of Service](/terms). Where there is any conflict, the Terms of Service prevail. **Clauses that limit our liability or place risk or obligations on you are highlighted in bold and you must read them carefully.** Nothing on this page reduces the statutory rights you have as a "consumer" under the Consumer Protection Act, 68 of 2008 ("**CPA**"). --- ## 1. Two kinds of payment to keep separate ManyHands handles two different kinds of payment, and the refund rules differ for each: 1.1. **Subscription Plan fees** — what you pay ManyHands each month (or each billing period) for access to Manny and the Platform. These are paid to ManyHands. Section 2 below applies. 1.2. **Authorised Purchases** — what Manny spends on your behalf at Merchants, using your Virtual Card (funded just-in-time from your registered Payment Method). These are paid to the relevant Merchant. Section 3 below applies. This split matters because the legal relationship is different in each case. For Subscription Plan fees, ManyHands is the supplier. For Authorised Purchases, the Merchant is the supplier — ManyHands acts as your appointed agent (mandatary) to procure the goods or services on your behalf. --- ## 2. Refunds on Subscription Plan fees ### 2.1. The general rule 2.1.1. **Subscription Plan fees, once paid for the current billing period, are non-refundable, except (i) where required by law (including the CPA), (ii) where we have materially failed to provide the Service for a substantial part of the billing period, or (iii) in our sole discretion as a goodwill gesture.** 2.1.2. You remain entitled to use Manny for the remainder of the current billing period after cancellation. ### 2.2. Cancelling your Subscription Plan 2.2.1. You may cancel your Subscription Plan at any time via the Platform, by emailing billing@manyhands.co.za, or by asking Manny. 2.2.2. Cancellation takes effect at the end of the current billing period (or at the end of your free Trial, if you cancel during the Trial). You will not be charged for the next period. 2.2.3. You remain liable for Authorised Purchases initiated before cancellation. ### 2.3. The free Trial 2.3.1. New users may be offered a free Trial (currently 10 days). The Trial is non-transferable and limited to one per user (or per phone number / Payment Method). 2.3.2. **The Trial converts automatically into a paid Subscription Plan at the end of the Trial unless you cancel before the Trial ends.** When you start a Trial, you authorise ManyHands to debit your Payment Method for the applicable Subscription Plan price at the end of the Trial. ### 2.4. Material failure of the Service 2.4.1. If we materially fail to provide the Service for a substantial part of the billing period (for example, the Platform is unavailable for an extended period due to our fault), you may be entitled to a pro-rata refund or credit. Please contact billing@manyhands.co.za with the detail and we will assess in good faith. --- ## 3. Refunds and returns on Authorised Purchases ### 3.1. Where your rights vest 3.1.1. **Where a Merchant fails to deliver an Authorised Purchase, delivers materially the wrong goods or services, or otherwise breaches its supply contract, your primary rights and remedies vest against that Merchant under the CPA, applicable law, and the Merchant's own terms.** 3.1.2. ManyHands is not the supplier of the goods or services Manny procures on your behalf. ManyHands will, however, provide reasonable agentic assistance to you to enforce those rights — including by communicating with the Merchant, logging refund and return requests on your behalf, and (where applicable) initiating payment-card chargebacks. ### 3.2. CPA cooling-off — 7 days 3.2.1. **If you are a "consumer" as defined in the CPA and you enter an electronic transaction within the meaning of section 44 of the CPA, you have the right to cancel that transaction within 7 days of delivery or conclusion, subject to the exclusions in section 44 of the CPA.** Typical exclusions include goods made or customised to your specification, perishables (e.g. groceries), and certain digital downloads. 3.2.2. You exercise this right against the relevant supplier (ManyHands for the Services, the Merchant for the Authorised Purchase). Where you wish to exercise CPA cooling-off in respect of an Authorised Purchase, please tell Manny or email billing@manyhands.co.za and we will pass the request to the Merchant on your behalf within 1 business day. ### 3.3. How to ask for a refund or return on an Authorised Purchase 3.3.1. **The fastest way is to tell Manny.** Manny will look up the order, identify the right Merchant process, and help you start a refund or return request. 3.3.2. You can also email refunds@manyhands.co.za with the order ID, the Merchant, and a short description of the issue. 3.3.3. Where the Merchant approves the refund, the funds will be credited back to the Virtual Card and onward to your registered Payment Method as soon as the Merchant releases them. Bank-clearing times vary by Payment Method but are typically 3–10 business days. ### 3.4. When ManyHands accepts responsibility (Manny mistakes) 3.4.1. **Manny is an AI agent and can make mistakes.** Subject to our obligations under the CPA and other applicable law, and subject to the cap in clause 23 of the Terms of Service, ManyHands accepts responsibility for losses caused by a material error or omission by Manny acting within your mandate, where the error was caused by our gross negligence or wilful misconduct. 3.4.2. If Manny commits a material error in executing an Authorised Purchase (e.g. orders the wrong item, the wrong quantity, ships to the wrong address that Manny had on file), we will: 3.4.2.1. work with the relevant Merchant to correct the order; 3.4.2.2. where the order cannot be corrected, support you in returning the goods or cancelling the booking and recovering the amount paid; and 3.4.2.3. compensate you for direct out-of-pocket loss reasonably caused by the error, up to the cap in clause 23.4 of the Terms of Service. ### 3.5. When ManyHands does not accept responsibility 3.5.1. **The following are not Manny mistakes and ManyHands has no liability for them:** 3.5.1.1. **Manny acting on incomplete or inaccurate information you gave it;** 3.5.1.2. **Manny acting on a Merchant's published price or stock data that was incorrect;** 3.5.1.3. **goods or services that meet the description Manny was given but do not meet your subjective expectations;** 3.5.1.4. **delivery delays caused by the Merchant or by logistics providers; and** 3.5.1.5. **any event of force majeure** (see clause 26 of the Terms of Service). ### 3.6. Confirm large purchases 3.6.1. **For purchases above a threshold disclosed in the Platform (or in any case above ZAR 5 000 unless you have opted in to higher limits), Manny will ask you to confirm before completing the Authorised Purchase.** Where you have pre-authorised Manny to act below a defined Spending Limit without per-purchase confirmation, you accept that Manny may act without further check-in and bear the risk of acting on incomplete information up to that limit. --- ## 4. Chargebacks 4.1. **You undertake not to initiate a chargeback with your bank or card issuer for Subscription Plan fees, the Virtual Card, or for Authorised Purchases that you instructed Manny to make.** Please raise the issue with us first — Manny or our refunds team can almost always resolve it faster than the card-network chargeback process. 4.2. **A chargeback in violation of clause 4.1 is a material breach of the Terms of Service. We may (i) dispute the chargeback, (ii) recover any amount lost from you by any lawful means, and (iii) suspend or terminate your Account.** --- ## 5. Disputes 5.1. If we cannot resolve a refund question between us, the dispute-resolution procedure in clause 15 of the [Terms of Service](/terms#disputes) applies — good-faith negotiation, then AFSA mediation, then AFSA expedited arbitration. 5.2. **Nothing in this Refunds Policy reduces your statutory rights under the CPA, including your right to refer a complaint to the National Consumer Commission, the Consumer Goods and Services Ombud, a Provincial Consumer Court, or a court of competent jurisdiction.** --- ## Contact us **MANYHANDS (PTY) LTD** The Penthouse Suite, 10th Floor, 74 Shortmarket Street, Cape Town, 8001 Refunds: refunds@manyhands.co.za Billing / subscriptions: billing@manyhands.co.za General: info@manyhands.co.za © ManyHands, South Africa.